IT Infrastructure Service Manager
4 weeks ago
Industry: Managed Services
Setup: Hybrid
Benefits: 5% on new business / car allowance / salary benefits
Are you a highly skilled and experienced IT professional looking for a new challenge? We are seeking an exceptional Infrastructure Manager to join our dynamic team and lead our ICT Infrastructure function. As an Infrastructure Manager, you will play a vital role in managing our IT operations, ensuring the reliability, security, and performance of our infrastructure.
Manage the day-to-day operations of the ICT Infrastructure function, overseeing server infrastructure, network management, cyber security, connectivity, telephony, and data backups.
* Collaborate with the Head of IT to implement the strategic direction of the function, ensuring alignment with business objectives.
* Develop and maintain architecture standards and procedures to support the organization's IT infrastructure needs.
* Ensure the availability of the IT service desk during business hours and handle escalations.
* Act as a key point of contact for IT-related queries, providing prompt and effective resolutions.
* Plan and oversee IT operations, production support, systems administration, and network operations.
* Monitor and optimize system performance and SLAs, making recommendations for enhancements.
* Manage relationships with key IT product and service providers.
* Drive continuous improvement initiatives, identifying opportunities to enhance infrastructure costs, performance, and end-user satisfaction.
* Participate in the development of IT strategy planning activities.
* Ensure compliance with regulatory requirements and information security guidelines.
Minimum 5 years of IT experience, including leadership roles in IT infrastructure operations, project delivery, and systems lifecycle management.
Network design and administration
* Data centre operations
* Database administration
* Microsoft back-end stack (AD/GPO, DNS, DHCP, SQL, SharePoint)
* Microsoft operating systems (Windows 10, Server (Apply online only))
* Office 365 (Azure AD, Exchange, Teams, SharePoint, OneDrive)
* Azure (VMs, security, networking, identity)
* Network infrastructure (Cisco, FortiNet, PFSense, Ubiquiti, WAN architecture, SD-WAN)
* Monitoring tools (PRTG, SNMP)
* Firewall configuration and management
* Understanding of ITIL practices and ability to apply them effectively.
* Ability to lead internal and external projects from inception to completion.
* Bachelor's degree in Computer Science, Information Systems, Project Management, or a related field (desirable).
* Relevant technical certifications, such as Microsoft, Azure, VMware, and Cisco (preferred).
We offer competitive compensation and benefits, along with ample opportunities for professional growth and development.
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