Infrastructure Services Analyst

4 weeks ago

Birmingham, United Kingdom West Midlands Police Full time

The IT & Digital department is responsible for the force's adoption and use of information and digital technology.

The department consists of three core functions as follows:
• Architecture Management
• Delivery Management
• Service Management

The Service Management function within IT & Digital is responsible for the effective operation, support and maintenance of existing, operational technology systems, including but not limited to all Force applications, technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC's, smartphones, tablets, Airwave terminals). This function manages, and has responsibility for, the security, capability, availability, and performance of all operational technology in the 'live' environment whether it is delivered via internal resources or by external suppliers. This function is also responsible for ensuring existing technology remains fit-for-purpose and reflects continuously evolving requirements from the force.

The Infrastructure Services team within Service Management is responsible for managing the force's Server, Storage and Software infrastructure within the live operational environment. The Infrastructure Services Analyst will be responsible for providing technical skills and knowledge to ensure the Infrastructure Services Team is able to carry out its specific responsibilities and deliver ongoing demonstrable value to the organisation. The post holder will report directly into the Infrastructure Services Team Manager.

Key Responsibilities:
• Provide technical skills and knowledge that facilitate the security, integrity, availability and performance of the Force's infrastructure software including, but not limited to, email, directory services, collaboration software and application delivery platforms;
• Provide technical skills and knowledge that facilitate the security, integrity, availability and performance of the Force's data centres, data storage services, servers and back-ups;
• Provide technical skills and knowledge that facilitate the security, integrity, availability, and performance of the Force's directory services infrastructure (e.g. Active Directory, IAM, PKI etc.);
• Provide technical skills and knowledge that facilitate the relevant incident, configuration, availability, capacity, continuity and release management in line with the ITIL framework;
• Provide technical assistance to projects which are complex and significant in terms of time and financial resources coordinate the provision of assigned services within the department to ensure they meet the required quality levels;

Knowledge and Skills

Essential:
• Technical support skills across a breadth of data centre and infrastructure technology;
• Flexibility to use a variety of supporting technologies and to be innovative;
• The ability to work under pressure and be capable of balancing competing demands and priorities;
• Proven track record in understanding the need of customers/users;
• Good communication skills in order to work effectively throughout the organisation and with external contractors and suppliers;
• Excellent organisational skills;

Desirable:
• Knowledge of infrastructure software technology;
• Knowledge of server, storage, and database technology;
• Understanding of ITIL framework.

Vetting: Successful applicants will be required to pass Management vetting and Security Clearance prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

Under the Probation Policy, if you are currently in your probation period, during your probationary period you will not be permitted to apply for alternative police staff roles within the Force unless there are exceptional circumstances. In such cases, you would require the support of your line manager prior to applying for alternative roles, and if successful, your probationary period will start over.

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities

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