ITIL Service Management Analyst

Location: Birmingham (Hybrid) **Salary**: £30,000 - £35,000 DOE Role**:Service Desk Analyst** One of my best clients are looking to take on an experienced **Service Desk Analyst** to join their IT team on a permanent basis. This person will be responsible for providing 2nd and some 3rd line support over 200 internal staff based bothon-site and...

Service Desk Analyst Birmingham – Onsite! Initial contract – 12 months We are working with a client, looking to find an SC or DV-cleared Service Desk Analyst to work on-site in Birmingham! Experience in 1st line support, and dealing with IT tickets is key! Cisco VoIP, Microsoft office suite, and Microsoft active directory are all good to have and...

Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team. You must have skills in the following: · Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line...

Reed Secure are working with a major police force based in a convert location in Birmingham. They have a number of exciting opportunities available to join their specialist division as a Service Desk Analyst on an initial 6 - month contract. IT has never been more important to policing. This role will provide you the opportunity to work at the forefront of...

Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team.You must have skills in the following: Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line...

We have an excellent Lead IT Systems Applications Analyst FTC job opportunity until July 2026. Must be either professionally qualified/relevant degree and have significant experience in Systems Application Management and Support or have substantial on the job experience in this area. Knowledge of work practices, processes and procedures relevant to the...

The IT & Digital department is responsible for the force's adoption and use of information and digital technology. The department consists of three core functions as follows: • Architecture Management • Delivery Management • Service Management The Service Management function within IT & Digital is responsible for the effective operation,...

The IT & Digital department is responsible for the force's adoption and use of information and digital technology.The department consists of three core functions as follows:• Architecture Management • Delivery Management • Service Management The Service Management function within IT & Digital is responsible for the effective operation, support and...

D365 Support Analyst – D365 F&O, Dynamics 365 F&O, Dynamics AX, AX2012, AX2009, 2nd Line Support, Support Analyst, System Administrator, ITIL - RemoteOur client, a global end-user organisation, requires a D365 Support Analyst to join them on a permanent basis and provide 1st and 2nd line support to users of their AX/D365 solutions.The role can be completed...

Service Desk Analyst (French Speaking) Job DescriptionExperience:Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must.Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is important. Skills Required:Excellent Communication skills in...

Service Desk Analyst (French Speaking) Job DescriptionExperience:Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must.Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is important. Skills Required:Excellent Communication skills in...

Service Desk Analyst (French Speaking) Job Description Experience: Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is important. Skills Required: Excellent Communication skills...

Service Desk Analyst (French Speaking) Job DescriptionExperience:Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must.Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is important. Skills Required:Excellent Communication skills in...

Service Desk Analyst (French Speaking) Job DescriptionExperience:Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must.Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is important. Skills Required:Excellent Communication skills in...

**ITSM Business Analyst** **This role offers fully remote working and comes with a highly competitive salary/benefits package.** **The Responsibilities** - Promote configuration and maintenance best practice, and advise on customisation limitations - Analyse and document business requirements and working with developers and key stakeholders ensure...

What you'll be doing: Exemplary written English and time-keeping skills. Experience of working for a managed service provider. Experience of working with offshore teams. Working understanding of the ITIL framework and working in a SIAM environment. IT literate with a working understanding of security, cloud, infrastructure, application, and...

Our client, an internationally recognised energy company, are currently searching for a Disaster Recovery Business Analyst to join their team on a 12 month contract basis **Role**:Disaster Recovery Business Analyst **Location**:Flexible (Birmingham contracted base) **Duration**:12 Months **Specification** This is a key role in defining and supporting...

**IT Services Manager** **Birmingham** **Hybrid working = 50% in office/home over 2 weeks** **£70-80,000 per annum** Our client is recruiting a new IT Services Manager to work in their Birmingham office on a hybrid basis. The role will be managing a team of 10, via 3 direct reports and be responsible for the ongoing service delivery and improvements to...

You should bring the following experience: - Proven experience of working within an IT Service Delivery role - IT Project Management skills - Experience of working with ITIL frameworks - Knowledge of financial services / investment management industry best practices - Knowledge of SDLC - Agile software development practices. - Software configuration...

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