Itsm Business Analyst

1 month ago


Birmingham, United Kingdom Akkodis Full time

**ITSM Business Analyst**

**This role offers fully remote working and comes with a highly competitive salary/benefits package.**

**The Responsibilities**
- Promote configuration and maintenance best practice, and advise on customisation limitations
- Analyse and document business requirements and working with developers and key stakeholders ensure customisations meet the business needs
- Provide support for the incident and request queues in Remedy when necessary
- Work with affected groups / impacted stakeholders to perform deep dives and discovery on the As-Is state of the ITSM Eco System to carry out effective analysis.
- Facilitate and/or perform the Extract and Transform of data from existing data sources/repositories.
- Performing gap analysis between the As-Is state and the To-Be state

**The Requirements**
- Proven business analysis experience
- Demonstrable experience of design and development of ITSM toolsets including Remedy
- Experience delivering Business Analysis, Automation and Process Engineering
- Knowledge and experience in ITIL v3 standards and procedures
- Excellent analytical, decision making and problem-solving skills
- Demonstrable experience of communicating with, and presenting to, key internal stakeholders and external clients
- Ability to work effectively at pace and with competing priorities
- Excellent documentation skills
- Strong written and oral communication skills
- Able to gain SC clearance

**Desired Skills/Qualifications**
- ITIL v3/4 Foundation.
- Agile Project Management
- Prince Foundation

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.


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