Senior D365 Support Consultant
4 weeks ago
D365 Support Analyst – D365 F&O, Dynamics 365 F&O, Dynamics AX, AX2012, AX2009, 2nd Line Support, Support Analyst, System Administrator, ITIL - Remote
Our client, a global end-user organisation, requires a D365 Support Analyst to join them on a permanent basis and provide 1st and 2nd line support to users of their AX/D365 solutions.
The role can be completed on a remote basis.
Key Skills & Experience:
- Experience working with D365 in a support or functional business role, ideally with exposure to AX.
- Experience working in a busy environment, to targets, to SLAs and within timescales.
- Previous Service Management experience (ITIL preferable).
- Excellent customer service skills and exceptional telephone manner.
- Ideally a good working knowledge of finance or supply chain processes.
- You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date.
- Good communication skills on all levels.
- Ability to participate and contribute successfully within a team environment.
- Strong problem-solving, organisation and prioritisation skills.
- Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation.
- Be self-motivated and have a ‘can-do’ attitude.
- Willingness to continue learning and develop your technical skills.
- Full UK Driving license.
Responsibilities:
- To provide 2nd line support for Dynamics AX 2009 and Dynamics 365 F&O.
- Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary.
- Ensure communication on progress to all stakeholders is undertaken in a timely manner.
- Provide AX & D365 administration duties, fixing application and system queries at administrative system level.
- Monitor and manage ERP batch job queues for issues and resolve appropriately.
- Application of user access rights to existing security groups and policies.
- Train end users on elements of Dynamics AX & D365, including integrated applications.
- Ensure ERP releases/updates/change requests are tested (when requested) with minimal business impact.
- Highlight when external technical support is required where problems cannot be resolved in-house, liaise with 3rd Party suppliers to expedite resolution.
- To create, maintain and publish relevant support documentation in order to assist customers and the IT team. Producing ‘How To’ documentation (building and maintaining the existing knowledge base).
- Mentoring and providing support to junior members of the team.
Candidates must be eligible to work in this country.
Catch Resource Management is a leading provider of Dynamics 365, JD Edwards, NetSuite and other ERP resources to both end users and to product suppliers/authors.
Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients’ requirements and our candidates’ skills.
If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website: www.catchgroup.com
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