Reception / Accounts / Customer Service

3 weeks ago


Plymouth Devon, United Kingdom The Focus Training Group Full time

Customer and Reception Support Apprenticeship Student Choice Plymouth
This is an excellent opportunity to start your career within the property lettings sector as a Level 2 Customer Service and Support Apprentice. Working in the student lettings office, you will be assisting with all aspects of the student lettings sector and working directly with customer enquiries. Duties include: data inputting to our digital systems, creating tenancy agreements and responding to phone/email enquiries.
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Monday - Friday, 9am - 5.There will be requirement to work Saturdays (1 - 2 Saturdays per month). Level 2 (GCSE)
The business supports student accommodation requirements and covers most of the city areas. Manning the front desk when required and ensuring every customer is greeted in a friendly, positive and enthusiastic manner
Data inputting to our digital systems
Responding to phone/email enquiries
The training you will be getting
On the job training to support role development
Off the job training to support qualification requirements
Employer to allocate dedicated training time for Off the job training requirements
Functional Skills support - (maths/English) - if required.
The employer is keen to encourage and develop candidate as much as possible and support any progression opportunities upon successful of Level 2 qualification.
Progression to a level 3 qualification.
Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Team working, Multi-tasking skills, Trustworthy, Willingness to learn
GCSE or equivalent English (Grade A*/9 - C/4) Desired
Part of qualification will require regular College attendance (one full day every two weeks) to support qualification requirements. Student Choice Plymouth were established in 2013 and have grown rapidly to become one of the city's market leaders when it comes to student accommodation and have experience in all aspects of the property market from buying and development to letting and selling.
Training
Training provider
FOCUS TRAINING (SW) LIMITED
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. training
qualifications, like an NVQ in a relevant field
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.
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