IT Support and Service Desk Operator

3 days ago


United Kingdom System1 Full time

Service Desk Analyst Location: London
Market Research has changed more in the past 3 years, than in the previous 40”.

System1 is a The Creative Effectiveness Platform. We predict and improve marketing effectiveness. Our advertising and idea tests measure emotion to give our customers the most accurate predictions of the business impact of creativity.

The IT service desk is responsible for providing a single point of contact for all users of System1 IT services to report an incident, request or change control. We provide excellent personal service and ensure that we take a proactive role in supplying solutions to the needs of the IT users in line with business objectives.

We support all employees including contract staff. This means we support more than 150 staff members
On average 300-400 tickets are raised and processed by the IT service desk per month.

The IT service Desk is an integral part of the System1 business and acts as the gateway for IT users to engage with the IT department. Provide 1st and 2nd line telephone and ticket-based hardware and application support to the System1 business and attendance required in the London office every Wednesday
Performing service requests raised to the team including accounts set up, software installations and physical desk moves
Pro-actively identify problems and trends and propose solutions and recommendations to optimize systems performance and stability.
Renew or procure services on behalf of the IT department where required by following the purchase order process
Provide reports on IT performance to senior members of the System1 business.
To assist in transition process from either an internal or external IT development team into IT support.
Create and maintain IT support documentation where it is missing or incorrect.

Achieve an SLA target of 85% for tickets that are managed by the IT service desk
Be able to perform all service request that are managed by the IT team.

Commercially driven with an appetite to drive a business unit
Demonstrate experience of working in a fast-past office environment as part of a professional team
Windows 11 installation, configuration and administration - Essential
JIRA Service Management Tool – Essential to have used JIRA or a similar system
Microsoft 365 Business Premium and SharePoint - Essential
Microsoft Teams and M365 administration – Essential
Microsoft Endpoint Security is beneficial
Azure Active Directory and Microsoft MDM (INTUNE) - Essential
Knowledge and understanding of ITIL
Excellent customer service skills and a willingness to deal directly with users either by phone/video or face to face
Experience at working in a busy support environment
We offer a competitive salary and bonus scheme, including health insurance, and pension. Our people are important to us, and we understand that each person has a life outside of work and we therefore offer flexible working arrangements (Hybrid) aiming to suit your needs. We encourage learning and offer education reimbursement opportunities.
We have recognition schemes, and regular socials, including summer and winter parties

We welcome applicants from all diverse communities and encourage our candidates to ask us about reasonable adjustments that we may be able to make to support through our recruitment process and while in post.



  • United Kingdom Searchability® Full time €25,000

    Service Desk Analyst – Derbyshire ~ Exciting opportunity for someone who is looking to expand their existing experience within a service desk environment that promotes internally. ~£25,000 salary (negotiable), on site in Derbyshire, 1 day hybrid per week after training. ~ Our client are an industry leader, nationwide within the manufacturing and...


  • United Kingdom Searchability® Full time €25,000

    Service Desk Analyst – Derbyshire ~ Exciting opportunity for someone who is looking to expand their existing experience within a service desk environment that promotes internally. ~£25,000 salary (negotiable), on site in Derbyshire, 1 day hybrid per week after training. ~ Our client are an industry leader, nationwide within the manufacturing and...


  • United Kingdom Cognizant Full time

    Excellent opportunity for Service Desk Analyst to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...


  • United Kingdom Recruit with Purpose Full time €31,000

    Accelerating your IT career whilst having a positive impact on your community! Are you passionate about technology and eager to help people solve their IT issues? I am currently supporting this Southeast based Housing Association to recruit for an IT Service desk Analyst to join their team. This entry-level position is perfect for someone with a...


  • United Kingdom BURGEON IT SERVICES Full time

    Job Title : Service Desk Specialist Job Location: London Job Type: Contract Job Description: • Supporting the L1/L2 Service Desk • Incident, standard change & problem handling on L3 level. • Prepare, and execute non-standard changes requested by the customer (creating run books, joining CAB’s and executing the changes). • Execute...


  • United Kingdom La Fosse Full time €500

    Reporting to the Head of Tech , your role you will be responsible for the operation and delivery of the organisations IT support and monitoring solutions, ensuring a high-quality support experience to the workforce, and providing efficient and effective solutions to enable the daily functions and technical operations of the business. You will provide ...


  • United Kingdom La Fosse Full time €500

    Reporting to the Head of Tech , your role you will be responsible for the operation and delivery of the organisations IT support and monitoring solutions, ensuring a high-quality support experience to the workforce, and providing efficient and effective solutions to enable the daily functions and technical operations of the business. You will provide ...


  • United Kingdom Peaple Talent Full time €30,000

    Job Title: Service Desk Engineer (12 month fixed term contract) Location: Bath Handling support tickets, resolving user issues, and ensuring the efficient operation of computer systems, software, and hardware. Serve as the first point of contact for remote technical issues. Provide quick and effective technical support to minimise user disruptions....


  • United Kingdom Peaple Talent Full time €30,000

    Job Title: Service Desk Engineer (12 month fixed term contract) Location: Bath Handling support tickets, resolving user issues, and ensuring the efficient operation of computer systems, software, and hardware. Serve as the first point of contact for remote technical issues. Provide quick and effective technical support to minimise user disruptions....


  • United Kingdom Henderson Scott UK Full time €50,000 - €55,000

    Service Desk Manager - £50-55K - Chorley (Hybrid role) Currently seeking a Service Desk Manager to join & lead our Managed Service support desk. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience. Duties & Responsibilities Team Management - Manage 1st, 2nd & 3rd line team. Service Delivery - Ensure our...


  • United Kingdom Agilis Recruitment Full time

    Agilis are supporting a key client in their search for a service desk team leader. This role has become available due to internal promotion, we are looking for someone who can lead by example to other support engineers and remain hands on. The role of the Service Desk Team Leader is to provide day to-day management of the Service Desk team whose...


  • United Kingdom Spencer Scott Full time

    IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation. The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations...


  • United Kingdom Spencer Scott Full time

    IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation. The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations...


  • United Kingdom La Fosse Full time €500

    Reporting to the Head of Tech , your role you will be responsible for the operation and delivery of the organisations IT support and monitoring solutions, ensuring a high-quality support experience to the workforce, and providing efficient and effective solutions to enable the daily functions and technical operations of the business. You will provide ...


  • United Kingdom La Fosse Full time €500

    Reporting to the Head of Tech , your role you will be responsible for the operation and delivery of the organisations IT support and monitoring solutions, ensuring a high-quality support experience to the workforce, and providing efficient and effective solutions to enable the daily functions and technical operations of the business. You will provide ...


  • United Kingdom Stack Digital Full time €500

    Job Title: Service Desk, Request Management Analyst Location: Warrington, UK (Rotational shift) Department/Practice: IT Infrastructure Day rate - £500 Job Purpose and Primary Objectives Candidate must be SC Cleared . The IT Service Desk and Request Management Analyst will act as the first point of contact for providing technical support to...

  • Service Desk Engineer

    4 weeks ago


    United Kingdom Pontoon Solutions Full time

    **Service Desk Engineer** (Contract) Duration: 12 Months (Possibility for extension) Location: Chester/Hybrid (4 days per week on site) Rate: A highly competitive salary is available for suitable candidates Role Profile Our client, a prominent player in the investment banking industry, is seeking a dedicated and customer-oriented Service Desk...


  • United Kingdom Fruition IT Full time €35,000

    Customer Support Manager Leeds - Hybrid Up to £35,000 Fruition IT are working with a well-established tech-first business who are embarking on a complete technical transformation. They are seeking a skilled Customer Support Manager to join this journey, taking responsibility for the overall customer experience on their bespoke software platform. ...

  • Service Desk Analyst

    3 months ago


    United Kingdom Spencer Scott Full time

    IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation. The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk...


  • United Kingdom DCS Technology Full time €31,000

    Service Desk Analyst (Hybrid) – £31,000 per annum DOE DCS Technology are on the lookout for a skilled Service Desk Analyst to deliver top-tier technical support and help optimise our client’s IT infrastructure. If you’re passionate about troubleshooting, problem-solving, and enhancing user experiences, this role is perfect for you. What You’ll...