Information Technology Service Desk Manager
5 days ago
Reporting to the Head of Tech , your role you will be responsible for the operation and delivery of the organisations IT support and monitoring solutions, ensuring a high-quality support experience to the workforce, and providing efficient and effective solutions to enable the daily functions and technical operations of the business.
You will provide technical support to all internal IT staff and implement solutions to deliver a scalable support desk promoting automation and workflow wherever possible.
Location: Victoria, London (Hybrid)
Salary: up to £500 per day (Outside - 6 month contract)
Your role as IT Service Desk Manager
- Knowledge and understanding of best practices for service management.
- An ability to think critically about systems and to adjust consistently as needed.
- An ability to balance and plan the short-term actions of the service desk function.
- Demonstrable experience leading a service desk environment.
- Experience managing incident response and escalation.
- Experience creating processes and solutions using ITSM tools to provide appropriate governance of company procedures
- Experience managing relationships with senior stakeholders and external partners, being trusted to report accurately against progress and escalate risks and issues to an appropriate level for resolution or mitigation.
- Knowledge of ITIL (certifications would be a plus).
- Ensuring SLAs are accurate and up to date, then ensuring they’re being met
- Demonstrate examples managing global and remote teams.
Sound interesting? Please get in touch with Lewis.Vyse@lafosse.com
-
Information Technology Service Desk Manager
5 days ago
United Kingdom La Fosse Full time €500Reporting to the Head of Tech , your role you will be responsible for the operation and delivery of the organisations IT support and monitoring solutions, ensuring a high-quality support experience to the workforce, and providing efficient and effective solutions to enable the daily functions and technical operations of the business. You will provide ...
-
Information Technology Service Desk Manager
5 days ago
United Kingdom La Fosse Full time €500Reporting to the Head of Tech , your role you will be responsible for the operation and delivery of the organisations IT support and monitoring solutions, ensuring a high-quality support experience to the workforce, and providing efficient and effective solutions to enable the daily functions and technical operations of the business. You will provide ...
-
United Kingdom Trilogy International Full timeRole Description This is a remote contract role for a Senior ITSM Consultant. The consultant will be responsible for managing IT service management, problem management, IT operations, and service desk functions on a day-to-day basis. Qualifications Information Technology and IT Service Management skills Experience in Problem Management and IT Operations ...
-
United Kingdom Trilogy International Full timeRole Description This is a remote contract role for a Senior ITSM Consultant. The consultant will be responsible for managing IT service management, problem management, IT operations, and service desk functions on a day-to-day basis. Qualifications Information Technology and IT Service Management skills Experience in Problem Management and IT Operations...
-
United Kingdom Trilogy International Full timeRole Description This is a remote contract role for a Senior ITSM Consultant. The consultant will be responsible for managing IT service management, problem management, IT operations, and service desk functions on a day-to-day basis. Qualifications Information Technology and IT Service Management skills Experience in Problem Management and IT Operations...
-
United Kingdom Trilogy International Full timeRole Description This is a remote contract role for a Senior ITSM Consultant. The consultant will be responsible for managing IT service management, problem management, IT operations, and service desk functions on a day-to-day basis. Qualifications Information Technology and IT Service Management skills Experience in Problem Management and IT Operations...
-
United Kingdom Trilogy International Full timeRole DescriptionThis is a remote contract role for a Senior ITSM Consultant. The consultant will be responsible for managing IT service management, problem management, IT operations, and service desk functions on a day-to-day basis.QualificationsInformation Technology and IT Service Management skillsExperience in Problem Management and IT OperationsService...
-
United Kingdom Trilogy International Full timeRole DescriptionThis is a remote contract role for a Senior ITSM Consultant. The consultant will be responsible for managing IT service management, problem management, IT operations, and service desk functions on a day-to-day basis.QualificationsInformation Technology and IT Service Management skillsExperience in Problem Management and IT OperationsService...
-
Information Technology Service Desk Team Lead
1 month ago
United Kingdom Clearwater People Solutions Ltd Full timeJUST IN! IT Service Desk Team Leader Wanted! Our client seeks an IT Service Desk Team Leader to join their team on a permanent basis. The IT Service Desk Team Leader will be based from the Crawley office with travel to other office locations as and when required. The IT Service Desk Team Leader will be responsible for leading a team of engineers internally...
-
Director of Information Technology
3 weeks ago
United Kingdom MRJ Recruitment Full timeIT Manager/ IT Director (Contract) - SAAS Scale up Day Rate: Up to £1000 per day (Inside IR35) Location: Remote (UK) Contract Length: 3 months initial Here at MRJ we are currently working with a SAAS scale up based in the UK recruiting for a IT Manager/ IT Director (contract). They are backed by Silicon Valley investors and continuously recognised as...
-
Service Desk Manager
4 weeks ago
United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full timeAre you an operational and performance-driven individual who can ensure first-class customer service? Very focussed on Networking they are looking for a Service Desk Manager who can improve the operational performance of a team of 10. You will have direct management of 3 Service Desk Analysts. Direct line management of 3 Service Desk Analysts Improve the...
-
Service Desk Manager
4 weeks ago
United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full timeAre you an operational and performance-driven individual who can ensure first-class customer service? Very focussed on Networking they are looking for a Service Desk Manager who can improve the operational performance of a team of 10. You will have direct management of 3 Service Desk Analysts. Direct line management of 3 Service Desk Analysts Improve the...
-
Teacher of Technology
3 weeks ago
United Kingdom Supply Desk Full timeSeeking Design and Technology Teacher (Graphics) Start Date: January 2025 Supply Desk have an exciting vacancy for an experienced Design and Technology Teacher specialising in Graphics in a secondary school located near Hughenden. Have QTS (Qualified Teacher Status) or be working towards it Have a passion for teaching with the ability to plan and deliver...
-
Service Desk Manager
3 weeks ago
United Kingdom Comtecs Group Full timeService Desk Manager / Helpdesk Manager – Service Desk Team Management & Leadership, SLA Management, Service Delivery, Client Liaison, KPI Management, Technical POE (Point-of-Escalation); Audio/Visual Equipment, Unified Communications (UCC), Cisco WebEx, MS Teams / M365, Crestron, AMX, Q-Sys, Digital Signage, Video Walls etc. Permanent, Fully Remote (UK...
-
Service Desk Manager
3 weeks ago
United Kingdom Comtecs Group Full timeService Desk Manager / Helpdesk Manager – Service Desk Team Management & Leadership, SLA Management, Service Delivery, Client Liaison, KPI Management, Technical POE (Point-of-Escalation); Audio/Visual Equipment, Unified Communications (UCC), Cisco WebEx, MS Teams / M365, Crestron, AMX, Q-Sys, Digital Signage, Video Walls etc. Permanent, Fully Remote (UK...
-
Service Desk Manager
3 weeks ago
United Kingdom Comtecs Group Full timeService Desk Manager / Helpdesk Manager – Service Desk Team Management & Leadership, SLA Management, Service Delivery, Client Liaison, KPI Management, Technical POE (Point-of-Escalation); Audio/Visual Equipment, Unified Communications (UCC), Cisco WebEx, MS Teams / M365, Crestron, AMX, Q-Sys, Digital Signage, Video Walls etc. Permanent, Fully Remote (UK...
-
Director of Information Technology
3 weeks ago
United Kingdom MRJ Recruitment Full timeIT Manager/ IT Director (Contract) - SAAS Scale up Day Rate: Up to £1000 per day (Inside IR35) Location: Remote (UK) Contract Length: 3 months initial Here at MRJ we are currently working with a SAAS scale up based in the UK recruiting for a IT Manager/ IT Director (contract). They are backed by Silicon Valley investors and continuously recognised as...
-
Director of Information Technology
3 weeks ago
United Kingdom MRJ Recruitment Full timeIT Manager/ IT Director (Contract) - SAAS Scale upDay Rate: Up to £1000 per day (Inside IR35)Location: Remote (UK)Contract Length: 3 months initialHere at MRJ we are currently working with a SAAS scale up based in the UK recruiting for a IT Manager/ IT Director (contract). They are backed by Silicon Valley investors and continuously recognised as best in...
-
Director of Information Technology
3 weeks ago
United Kingdom MRJ Recruitment Full timeIT Manager/ IT Director (Contract) - SAAS Scale up Day Rate: Up to £1000 per day (Inside IR35) Location: Remote (UK) Contract Length: 3 months initial Here at MRJ we are currently working with a SAAS scale up based in the UK recruiting for a IT Manager/ IT Director (contract). They are backed by Silicon Valley investors and continuously recognised as...
-
Director of Information Technology
3 weeks ago
United Kingdom MRJ Recruitment Full timeIT Manager/ IT Director (Contract) - SAAS Scale upDay Rate: Up to £1000 per day (Inside IR35)Location: Remote (UK)Contract Length: 3 months initialHere at MRJ we are currently working with a SAAS scale up based in the UK recruiting for a IT Manager/ IT Director (contract). They are backed by Silicon Valley investors and continuously recognised as best in...