Service Desk Analyst

3 days ago

United Kingdom DCS Technology Full time €31,000

Service Desk Analyst (Hybrid) – £31,000 per annum DOE

DCS Technology are on the lookout for a skilled Service Desk Analyst to deliver top-tier technical support and help optimise our client’s IT infrastructure. If you’re passionate about troubleshooting, problem-solving, and enhancing user experiences, this role is perfect for you.

What You’ll Be Doing:

As a Service Desk Analyst , you’ll be the first point of contact for resolving technical issues and ensuring seamless IT operations. You’ll work on a variety of tasks, from managing Active Directory accounts to troubleshooting Microsoft Teams, all while delivering exceptional customer service to our users.

Key Responsibilities include:

  • Technical Support: Provide 1st and 2nd line support for user incidents, escalating complex issues when necessary.
  • Active Directory Administration: Manage user accounts, permissions, and group policies to ensure efficient system access.
  • Intune Device Management: Configure and troubleshoot devices, policies, and applications via Intune.
  • Application Expertise: Investigate and resolve issues with Microsoft applications such as Teams, Outlook, and Office Suite.
  • License Allocation: Administer and monitor software licenses, ensuring compliance and efficient usage.
  • Problem Diagnosis: Use investigative skills to identify root causes of recurring issues and implement long-term solutions.
  • Documentation: Maintain detailed records of incidents, processes, and resolutions to enhance team knowledge.

What You’ll Bring

You’ll have a solid foundation in IT support, with a proactive attitude and the ability to simplify technical solutions for users.

Key Skills and Experience:

  • Active Directory Expertise: Proven experience in managing accounts, permissions, and configurations.
  • Intune Administration: Hands-on experience with device and application management.
  • Microsoft Application Support: Strong knowledge of troubleshooting Teams, Outlook, and other Office tools.
  • Problem-Solving Skills: A methodical approach to diagnosing and resolving technical challenges.
  • Customer Service Mindset: Effective communicator with a focus on delivering exceptional user support.

Desirable Qualifications:

  • ITIL Foundation or equivalent experience in IT service management.
  • Certifications such as Microsoft Certified: Modern Desktop Administrator Associate or similar.

What’s in It for You?

We offer a dynamic and supportive environment where your contributions make a real impact.

Benefits include:

Salary: £31,000 per annum dependent on experience

Hybrid Working: Enjoy flexibility with a mix of remote and on-site work.

Professional Development: Opportunities for training and career growth.

Additional Perks: Company pension, holidays, and more

Apply to be considered, interviews are starting and taking place in the coming weeks

*Please note this role requires full UK RTW – no sponsorship is offered

All applicants must be based in the UK to be considered*

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