Help Desk Analyst

1 week ago

United Kingdom VARITE INC Full time

VARITE is looking for a qualified Helpdesk Analyst for one of its clients.


WHAT THE CLIENT DOES?

The company started out as a hardware/software vendor, but over time added more subscription-based services.


WHAT WE DO?

Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services.


HERE'S WHAT YOU’LL DO:

Role : Helpdesk Analyst (Remote)

Duration – 12 months

Location – Remote


Skill Sets Niche Skill Experience Preference

  1. Onelogin Nice To Have
  2. Customer Focus Is Required
  3. Zendesk Is Required
  4. iOS Is Required
  5. Helping Others Is Required
  6. Mac OS X Is Required


Job Summary

This team is responsible for the technology strategy, delivery, and sustainment of the IT systems used to enable Studio and Production operations. The team ensures technology and business strategies remain tightly aligned through cross-functional partnership, knowledge of industry trends, and familiarity with the corporate systems landscape. Members work closely with leadership, business stakeholders, engineers, vendors, information security, and others to deliver a technology ecosystem that meets the demands of a high-growth organization. As the Production Technology Help Desk Analyst, you will be responsible for the Tier 1 support of our production clients. This includes the troubleshooting of our hardware and software assets, account setup and support, and ticket management. This role is the frontline of Production Technology Operations Support and, as such, is expected to bring the client’s unique and amazing level of service to our productions. A strong drive for outstanding customer service coupled with attention to detail is critical to Success.


Key Qualifications

• Customer service driven

• Ability to troubleshoot issues related to macOS and iOS

• Exceptional problem solving and critical thinking skills

• Ability to work collaboratively on a team

• Effectively coordinates work and communication across diverse groups of individuals

• Experience with customer support ticketing systems e.g Zendesk, ServiceNow

• Thrives in a dynamic, fast-paced environment with multiple competing priorities

• Excellent written and oral communication

• Open-minded to new ideas, concepts, and technologies, as well as being pragmatic and innovative

• A positive attitude and solution-oriented approach


Duties and Responsibilities

• Utilize Help Desk ticket management software to coordinate support tickets

• Respond to customers via written, voice, and video communications

• Troubleshoot Macs, iOS devices, monitors, printers, and other technology assets deployed to productions

• Provide support for macOS, iOS, and internally deployed software

• Provide basic system account management

• Diagnose and troubleshoot issues related to basic network connectivity

• Provide remote support to production clients via written, voice, or video sessions

• Provide a best-in-class and unique white glove experience to the clients

• Maintain close relationships and collaborate with productions, partner teams, and internal departments

• Develop and maintain a working knowledge of trends and best practices within the industry


Education/Experience

1+ Years experience in customer technical support, preferably in the media and entertainment industry .


If this opportunity interests you, please respond by clicking on EasyApply.


Know someone who would be perfect for this role? Refer them to us and if they are hired, you could be eligible for our employee referral bonus Help us grow our team with top talent from your network.


VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

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