Claims Advisor CTP

2 weeks ago


Newcastle upon Tyne, United Kingdom Shannons Pty Full time

Take the next step. Be part of something bigger at Suncorp.

Are you passionate about helping people? Do you thrive on providing exceptional service to customers during their times of need? We're seeking dedicated individuals to join our team and make a meaningful impact in the world of CTP insurance. If you're looking for a rewarding career where you work closely with injured parties, healthcare professionals and legal representatives to ensure the best possible outcomes for our customers, then this might be the perfect opportunity for you.

Your new role

We are looking for a Claims Advisor to join our dynamic Newcastle based team. As a member of our team you will -

  • Manage a portfolio of claims from lodgement to resolution
  • Assess claims for reasonable and appropriate treatment and rehabilitation needs
  • Investigate claims and interpret medical documents with a focus on proactive claims management
  • Ensure legislative compliance timeframes are met in conjunction with following all internal policies and procedures
  • Provide an excellent level of customer service to all internal and external stakeholders
  • Calculate settlement offers, negotiate settlements and attend settlement conferences with lawyers and Counsel
  • Display behaviours that contribute and drive a positive culture

Important to your Success

  • Be customer focussed - previous experience and ability to thrive within in a high paced, high volume environment
  • Resilient in nature
  • Excellent written, verbal and interpersonal skills (including managing emotionally charged situations)
  • Strong time management, problem solving and negotiation skills
  • Confident to make decisions and be empowered
  • A keen willingness to learn with a proactive and positive attitude
  • Good computer skills and the ability to upskill to learn new computer systems and programs
  • Knowledge and/or experience in the personal injury or insurance industry is desirable

What we offer you

Suncorp's employee benefits are designed to support, empower and reward our people.

  • Hybrid working – a mix of working from home and in the office to enhance your work/life balance
  • Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
  • Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
  • Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
  • Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
  • Give back – Give back to our community with payroll giving, donation matching and paid volunteer leave

Our Culture

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.

Advertised: 12 Apr 2024 AUS Eastern Standard Time
Applications close: 21 Apr 2024 AUS Eastern Standard Time

Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.

#J-18808-Ljbffr

  • Newcastle Upon Tyne, United Kingdom IPS Group Full time

    Are you a people person and have what it takes to go the extra mile? Your main responsibilities will include: - Ensure customer solutions are delivered in line with the policy of insurance and claims handling processes to provide an excellent claims customer experience to policyholders / third parties. - Ensure creative and effective solutions are delivered...


  • Newcastle Upon Tyne, United Kingdom IPS Group Full time

    Looking for career progression and a great work life balance? If so then this role may just be for you. A Global Insurance Subsidiary are currently recruiting for Customer Service Advisors to join their well-established motor claims team in Newcastle. We are looking to speak to individuals with call centre / customer service experience that are wanting...


  • Newcastle upon Tyne, United Kingdom IPS Group Full time

    **Salary**: £22000 - £25000 per annum + 5% Bonus & Benefits**Location**: Newcastle upon Tyne, Tyne and Wear**Job reference**: 149863_1680019647 Looking for career progression and a great work life balance? If so then this role may just be for you. A Global Insurance Subsidiary are currently recruiting for Customer Service Advisors to join their...


  • Newcastle upon Tyne, United Kingdom Shannons Pty Full time

    Are you passionate about positively impacting the lives of individuals and the communities they call home? We're looking for dedicated individuals to join us as Claims Advisors based in Newcastle , offering a flexible hybrid working model after the training period. This role will be dealing with High Needs workers claims. Make a Real Impact: As a...


  • Newcastle upon Tyne, United Kingdom IPS Group Full time

    **Salary**: £22000 - £25000 per annum + 5% Bonus & Benefits**Location**: Newcastle upon Tyne, Tyne and Wear**Job reference**: 149863_1680107570 Looking for career progression and a great work life balance? If so then this role may just be for you. A Global Insurance Subsidiary are currently recruiting for Customer Service Advisors to join their...


  • Newcastle upon Tyne, United Kingdom Winn Group Full time

    Are you looking for a flexible and rewarding part time opportunity? Do you have excellent communication skills and enjoy helping others? We're excited to invite you to join our team as a Part-Time Customer Service Advisor, focused on delivering an exceptional Customer Service experience to our clients and stakeholders. **Winn Group**, home to _Winn...

  • Lead Land Surveyor

    2 weeks ago


    Newcastle upon Tyne, United Kingdom Savills Full time

    Your focus will be on identifying business development opportunities and growing and leading a successful team within the region. You will hold extensive experience of land consents, acquisitions and compensation claims working with clients across sectors with proven and recent experience in a management role. Lead and enhance the North delivery team...

  • Lead Land Surveyor

    Found in: Jooble UK C2 - 2 weeks ago


    Newcastle upon Tyne, United Kingdom Savills Full time

    Your focus will be on identifying business development opportunities and growing and leading a successful team within the region. You will hold extensive experience of land consents, acquisitions and compensation claims working with clients across sectors with proven and recent experience in a management role. Lead and enhance the North delivery team...


  • Newcastle upon Tyne, United Kingdom Evelyn Partners Group Full time

    Graduate Programme, Private Client Tax - Newcastle (Sept 2024) Full-time Office Location: Newcastle Evelyn Partners is the UK’s leading integrated wealth management and professional services group,with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional...

  • Tax Manager- FTSE 250 – Technology and Media Sector-Remote

    Found in: Talent UK 2A C2 - 2 weeks ago


    Newcastle upon Tyne, United Kingdom Tax & Treasury Recruitment Full time

    Tax & Treasury Recruitment have been exclusively mandated by a FTSE250 media and technology company to source and select Tax Manager. This is a fully remote-working (UK based) role which has been created following an exciting period of change. Reporting directly to the Head of Tax & Treasury, you'll also liaise with external advisors on capital allowances...


  • Newcastle upon Tyne, United Kingdom Savills Full time

    Role Overview There is an exciting opportunity for an experienced land consents surveyor to join the Savills UK Infrastructure business to lead and further develop our team within the North. Your focus will be on identifying business development opportunities and growing and leading a successful team within the region. You will hold extensive experience of...

  • Lead Land Consents Surveyor

    Found in: Jooble UK C2 - 2 weeks ago


    Newcastle upon Tyne, United Kingdom Savills Full time

    Role Overview There is an exciting opportunity for an experienced land consents surveyor to join the Savills UK Infrastructure business to lead and further develop our team within the North. Your focus will be on identifying business development opportunities and growing and leading a successful team within the region. You will hold extensive experience of...


  • Newcastle upon Tyne, United Kingdom Winn Group Full time

    **Core Business Hours**: From 7.45 am to 8 pm Monday to Sunday (40 hours per week) **Winn Group**, home to _Winn Solicitors, On Medical_ and _On Hire_, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents. **Winn Solicitors** is a Legal 500 company and market leaders in...


  • Newcastle upon Tyne, United Kingdom BCA Full time

    We are looking for reliable, passionate, and professional individuals who want to join the BCA family! **Job Title: Customer Service Advisor (Part Time)** **Location: BCA Newcastle** **Salary: £17,686 per annum (£10.60 an hour)** **Working Hours: 32 hours a week Monday to Thursday 08:00-17:00** **Who are we?** We’re the biggest name in Europe’s...


  • Newcastle upon Tyne, United Kingdom BCA Full time

    **Are you looking for a Permanent Career in 2023?** **We are looking for reliable, passionate, and professional individuals who want to join the BCA family!** **Job Title: Customer Service Advisor (Part Time)** **Location: BCA Newcastle** **Salary: £17,686 per annum (£10.60 an hour)** **Working Hours: 32 hours a week Monday to Thursday...


  • Newcastle upon Tyne, United Kingdom Savills Full time

    Role Overview There is an exciting opportunity for an experienced land consents surveyor to join the Savills UK Infrastructure business to lead and further develop our team within the North. Your focus will be on identifying business development opportunities and growing and leading a successful team within the region. You will hold extensive experience...

  • Regional Lead Land Consents Surveyor

    Found in: beBee S GB - 1 day ago


    Newcastle Upon Tyne, United Kingdom Savills Full time

    Role Overview There is an exciting opportunity for an experienced land consents surveyor to join the Savills UK Infrastructure business to lead and further develop our team within the North. Your focus will be on identifying business development opportunities and growing and leading a successful team within the region. You will hold extensive experience of...

  • Regional Lead Land Consents Surveyor

    Found in: beBee jobs GB - 1 day ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Savills Full time

    Role Overview There is an exciting opportunity for an experienced land consents surveyor to join the Savills UK Infrastructure business to lead and further develop our team within the North. Your focus will be on identifying business development opportunities and growing and leading a successful team within the region. You will hold extensive experience of...


  • Newcastle upon Tyne, United Kingdom Winn Group - Winn Solicitors Ltd Full time

    **Winn Group**, home to _Winn Solicitors, On Medical_ and _On Hire_, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents. **Winn Solicitors** is a Legal 500 company and market leaders in Personal Injury Law. We are looking for committed team players to join our Customer...

  • Commercial Manager

    6 days ago


    Newcastle upon Tyne, United Kingdom Siemens Energy Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Commercial Manager - Erection and Commissioning We are recruiting an enthusiastic, detail conscious Commercial Manager to join a high performing Finance and Commercial team, ready to support Siemens Energy in a period of growth. As the Commercial Manager,...