Part Time Customer Service Advisor

3 weeks ago


Newcastle upon Tyne, United Kingdom Winn Group Full time

Are you looking for a flexible and rewarding part time opportunity? Do you have excellent communication skills and enjoy helping others? We're excited to invite you to join our team as a Part-Time Customer Service Advisor, focused on delivering an exceptional Customer Service experience to our clients and stakeholders.

**Winn Group**, home to _Winn Solicitors, On Medical_ and _On Hire_, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

**Winn Solicitors** is a Legal 500 company and market leaders in Personal Injury Law.

**Benefits**:

- Annual salary review
- 22 days holiday pro rata (plus bank holidays, and an added birthday holiday)
- Three-day bonus holiday for full attendance
- Additional holidays for long service
- Training, development and career progression opportunities
- Fully funded recognised training and qualifications
- Corporate Metro Scheme
- Bike to work Scheme
- Pension scheme contribution
- Company social events
- Employee Assistance Confidential Helpline
- Death in service insurance (3x salary)
- Staff referral bonus scheme
- Annual flu jab and eyecare scheme
- Investigating and solving client queries
- Keeping accurate records of discussions or correspondence with clients
- Chasing supporting evidence in relation to client claims
- Manage a dedicated team task list
- Updating client records
- Minimise Fee Earner's workload by dealing with clients and third parties at first point of contact
- Reviewing and referring calls through to the appropriate department
- To efficiently manage a task load from the dedicated Customer Service Team task list

**Person Specification**:

- Ability to interact with clients in a professional and appropriate manner
- Ability to resolve client concerns
- Ability to work in a fast-paced environment
- Ability to work towards shared goals and objectives
- Experience of demonstrating effective team working within a commercial environment
- Cooperative and flexible approach
- Ability to identify where problems may arise and adopt a solution -focused approach
- Demonstrate effective communication and good interpersonal skills
- IT literate
- Commitment to own personal development

Work remotely
- No

**Job Type**: Part-time
Part-time hours: 16-30 per week

**Salary**: £10.79 per hour

**Benefits**:

- On-site parking
- Referral programme

Schedule:

- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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