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Florist/customer Service

2 months ago


Alconbury Cambridgeshire, United Kingdom MM Flowers Full time

The British flower market is worth £1.2bn and MM Flowers supplies fresh cut flowers and bouquets to the U.s and Europe’s leading flower retailers. We grow and source the highest quality and most beautiful blooms across the world, delivering colour, passion, and inspiration through breath-taking blooms. Established in 2007, MM Flowers has grown exponentially every year and is based in a purpose built, state-of-the-art facility in Alconbury, Huntingdon. MM Flowers employs over 900 people who are dedicated to delivering exceptional quality and service to our customers.
To continue our tremendous growth, we need the brilliant people to help us achieve our goals. We aim to deliver excellence at every point in the supply chain from distribution to processing, technical standards through to marketing, with consideration for our people and the planet at the heart of everything we do.
If this sounds like a company that you would like to be a part of, and you have the talent, energy,
We are currently looking for an NPD Florist

Ensure compliance with company requirements regarding safety, quality, and legality of products.
Adhere to Health & Safety policies to maintain a safe working environment.
Use the bucket of stock provided by the Picking Team and a specification sheet to construct hand-tied bouquets in line with customer expectations for approval.
With guidance from the NPD Designers, construct a range of ad hoc bouquets, center-pieces, wreaths, and other floral displays tailored to customer specifications and occasions.
Where finished good stock is ordered from the packing hall, perform quality checks on samples received and rework if needed to ensure bouquet quality.
Perform pre-determined checks and use the specification sheet to quality check all bouquets produced against customer specifications.
Act as the gatekeeper of bouquet quality and freshness, ensuring only high-quality materials leave the studio.
Present samples to the Studio Manager for inspection before dispatch.
Wrap bouquets in customer-specific packaging, adding flower food and care guides where applicable.
Promote and uphold the 'clean as you go' policy, taking responsibility for the Studio and storage areas.
Support the Studio Manager and NPD Designers with ad hoc tasks, last-minute stem requests or concessions.
Assist NPD Designers with customer meeting setup, placing buckets of stock in the meeting rooms and ensuring the quality of stock at all times.

Core understanding of flowers and floristry
· Creative flare with disciplined work approach
We celebrate successes and support career development opportunities.

When you work at MM Flowers you get more than just a salary.

·Holiday allowances are calculated on the days worked and you can find your allowance in your offer letter.
·Pension Scheme - You will be auto-enrolled onto the company pension scheme after 3 months. Onsite Parking – free parking is available onsite.
·Recommend a Friend Scheme – £250 is payable to you when you recommend a friend who is successful through the application process and successfully completes their 3-month probationary period.
·Career Progression – we actively encourage employees from within the business to consider roles which become available and whether that be within their field or want to consider a cross functional move.
·Wonderful working environment– we are all working in a modern contemporary purpose-built State of the Art facility.
·We are committed to an open ethical and fair working environment and have a Whistleblowing Policy in place to ensure complaints and concerns are handled appropriately.
·Grocery Aid
If this position doesn’t match your experience but you love the sound of MM Flowers we welcome speculative applicants, please forward your cv and a covering letter about the type of role or function you are interested in being considered for.
MM Flowers are a proud equal opportunity employer, and we understand the benefits of nurturing a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, sex, religion, national origin, age, sexual orientation, gender identity, gender expression, disability, genetic information. Applicants who require a reasonable accommodation to complete the job role advertised are encouraged to apply.
We are committed to grow our workplace culture, encouraging team members to feel unique valued and engaged, enabling them to achieve their full potential.