Customer Service Representative

2 weeks ago


Alconbury, United Kingdom Kier Group Full time
Job Title: Customer Service Advisor

We're seeking a skilled Contract Support Advisor to join our Contract Administration team in Cambridgeshire and surrounding areas.

Location: Cambridgeshire with some remote working available. Travel to other sites may be required.

Hours: 40 hours per week. Monday to Friday

Key Responsibilities:

  • Communicate effectively with customers, both internally and externally, for the capture, recording, and distribution of service calls onto the CAFAM system.
  • Phone cover as and when required by your Team Leader.
  • Monitoring of inboxes as and when required by your Team Leader.
  • Raising of new work orders for Contract Managers.
  • Raising of reactive work orders for Kier engineers.

Requirements:

  • Excellent telephone manner, with strong verbal and written communication and interpersonal skills.
  • Ability to create and maintain effective working relationships.
  • Demonstrable IT literacy with Microsoft Office, particularly Excel & Outlook.
  • Demonstrable accurate data entry skills with excellent attention to detail.

About Kier:

We're committed to finding potential and welcoming transferrable skills. If you don't tick every box, please apply and we can have a chat.

Rewards and Benefits:

We offer a wide variety of benefits that you can tailor to your needs. You can see more information on our website.

Diversity and Inclusion:

We're proud of our diversity and inclusion initiatives and value the contributions of our employees in shaping our policies.

Pre-Employment Checks:

Due to the nature of this role, you will be required to complete an Enhanced Disclosure and Barring Service Check. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us.



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