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Customer Service Representative
1 month ago
We are seeking a skilled Contract Support Specialist to join our Contract Administration team. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support.
Key responsibilities include:
- Communicating effectively with customers and internal stakeholders to capture, record, and distribute service calls.
- Providing phone cover as required by your Team Leader.
- Monitoring inboxes as required by your Team Leader.
- Raising new work orders for Contract Managers.
- Raising reactive work orders for Kier engineers.
Requirements:
- Excellent telephone manner and strong verbal and written communication skills.
- Ability to create and maintain effective working relationships.
- Demonstrable IT literacy with Microsoft Office, particularly Excel and Outlook.
- Demonstrable accurate data entry skills with excellent attention to detail.
We are committed to creating a diverse and inclusive workplace and welcome applications from candidates with a range of backgrounds and experiences.
Please note that due to the nature of this role, you will be required to complete an Enhanced Disclosure and Barring Service Check.