Customer Service Representative

5 days ago


Alconbury, United Kingdom Kier Group Full time

We are seeking a skilled Contract Support Specialist to join our Contract Administration team. As a key member of our team, you will be responsible for providing exceptional customer service and supporting our Administrative team in operational duties.

Key responsibilities include:

  • Communicating effectively with customers to capture, record, and distribute service calls onto the CAFAM system
  • Providing phone cover as required by your Team Leader
  • Monitoring inboxes as required by your Team Leader
  • Raising new work orders for Contract Managers
  • Raising reactive work orders for Kier engineers

Requirements:

  • Excellent telephone manner and strong verbal and written communication skills
  • Ability to create and maintain effective working relationships
  • Demonstrable IT literacy with Microsoft Office, particularly Excel & Outlook
  • Demonstrable accurate data entry skills with excellent attention to detail

We are committed to creating a diverse and inclusive workplace and welcome applications from candidates with a range of backgrounds and experiences.

Please note that due to the nature of this role, you will be required to complete an Enhanced Disclosure and Barring Service Check.



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