IT Service Operations Manager

3 weeks ago


Alconbury Cambridgeshire, United Kingdom MM Flowers Full time
Job Title: IT Service Operations Manager

MM Flowers is seeking an experienced IT Service Operations Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT services and infrastructure.

Key Responsibilities:

  • Manage and maintain IT service management processes and procedures
  • Ensure IT services meet business requirements and are delivered to agreed service levels
  • Lead and develop the IT service desk team to provide excellent customer service
  • Collaborate with IT teams to resolve technical issues and improve service delivery
  • Develop and implement ITIL processes and controls to drive operational excellence

Requirements:

  • ITIL certification and experience in IT service management
  • Strong technical knowledge of IT infrastructure and services
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

About MM Flowers:

MM Flowers is a leading flower supplier in the UK and Europe. We are committed to delivering exceptional quality and service to our customers. Our IT department plays a critical role in supporting our business operations, and we are seeking an experienced IT Service Operations Manager to join our team.



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