Sales/Customer Experience Officer
2 weeks ago
Sales Support Administrator - Bedford
40, Monday – Friday, 8.To provide excellent customer service as the front-line contact with our customers in a fast-paced environment and to provide admin support to the Sales team, enabling the team to maximise sales and improve the customer experience.
. Admin Support to Sales Team
General sales admin tasks
Answering the phone and dealing as appropriate with general queries received via the switchboard.
Process payments for orders and follow up on payment discrepancies or billing disputes.
Resolving courier issues (via Orderwise system and carrier portals) - Liaise with logistics partners to organize effective shipping solutions according to customer specifications including product packaging requirements & sizes/dimensions of shipments etc.
Sales orders/quotes processing (via Orderwise system) - Handle inbound customer orders, answer customer inquiries, resolve customer issues, and provide product advice as needed. Full training will be provided.
General customer service duties - Track customer orders from the order entry to shipment completion processes using various resources such as the company's database, communication tools (phone/email), etc.
Help to create marketing collateral materials such as catalogues & brochures which include detailed product information & specifications along with associated images/illustrations etc.
Maintain accurate records of customer data such as contact information, order history, preferences, invoices, and quotes.
Outstanding telephone manner
Ability to be flexible and multitask.
Proven track record of outstanding work performance within administrative roles; prior experience with sales admin support roles is desirable but not necessary.
High level of proficiency with basic computer applications such as MS Office Suite (Word/Excel) along with database management software solutions & email clients
accuracy & precision when handling numerical data is a must.
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