Sales Support Administrator

2 weeks ago


Bedford, United Kingdom Warmhaus Heating Ltd Full time

We're a top manufacturer of Panel radiators and Combi Boilers in Europe and are currently seeking a **Sales Support Administrator** to join our team at our UK office located in Bedford. This position will be permanent.

**Your tasks will include**:

- Processing customer sales, invoicing, picking and delivery notes
- Notifying overdue accounts and ensuring they are trading within their limit.
- Arranging collections, refunds and fulling the return procedure
- Tracking orders, notifying late deliveries as well as collection failures to customers and logistic department
- Reporting product faults back to QM at Hq + Uk Sales and report customer complaints back to the Uk Sales
- Updating operations and sales about shortages and tracking suppliers' ETA for relevant items
- Keeping back orders intact and making sure they were ordered
- Answering questions and enquiries from existing, potential and walk-in customers as well as sales and warranty agents
- Answering enquiries in regards to faults reported by end-users, installers and engineers ie boiler products
- Make sure product fault enquiries are fulfilling warranty conditions *
- Generating job sheets for warranty agents to attend on-site to fix the problem
- Tracking warrant agents and closing jobs to ensure the job is complete and the engineer report is received.
- Tracking Engineer spare part limits and collection of used parts
- Sharing Warranty Agents statements every month Performing data entry in regards to sales figures and other key data
- Providing marketing support in the sense of having complete customer data *
- Updating customer records with new contact details and notes on support interactions
- Making follow-up contact to inform customers of new or improved products
- Reporting unusual activities and insiders from competitors and customers Referring complex cases to Sales Director

**Essential Skills**:

- Previous experience in **Sales Support **role
- Previous experience in **heating and plumbing industry**
- Ability to multi task, have a proactive and positive can-do attitude
- Computer literacy and working knowledge of Microsoft Office packages, including **Excel**, PowerPoint, Word and Outlook.
- Accuracy and attention to detail.
- Excellent interpersonal, oral and written communication skills.

**Job Types**: Full-time, Permanent

**Salary**: £27,500.00 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: One location



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