Specialist, Customer Service

7 days ago

United Kingdom Benchmark Mineral Intelligence Full time

Do you enjoy customer rapport building? Are you confident and friendly, commercially aware and looking to grow a career in customer success? Benchmark Mineral Intelligence (Benchmark) is the world’s leading IOSCO-regulated price reporting agency (PRA), proprietary data provider, and market intelligence publisher for the lithium-ion battery to electric vehicle (EV) supply chain.

Our granular and expert focus on the entire supply chain makes us unique: from lithium and cobalt mining through to the manufacturing of cathode and anode functional materials, to battery cell and EV production.

Our series of price assessments and data methodologies allow us to collect our proprietary data at source, creating data that is relied upon by the markets to make the multi-billion-dollar investment decisions that are driving the energy storage revolution.

Benchmark’s tireless and methodical data collection, coupled with in-house expert analysis, makes us unique in the 21st-century publishing space and the world’s most trusted energy transformation service.

As a result, our services are relied upon by major actors in the EV supply chain, we have testified to the US Senate multiple times and advised The White House, The Pentagon, and major government agencies around the world.

You will be responsible for an assigned book of business of subscribing customers across the EMEA region. These will be your personally assigned accounts to manage, renew and grow.
In addition, you will be tasked with supporting the strategic senior account managers in the growth and management of their book of business, focusing on, but not limited to, onboarding new users, setting meetings and selling delegate tickets to appropriate Benchmark events, responding to customer requests and supporting the EMEA Strategic Account Managers with their renewals.

The role is focused on the highest level of customer satisfaction, as well as supporting the business’ strategic growth and renewal plans.

Manage, the renewal of a select set of subscription accounts
• Coordinate with the senior account managers to assist with their strategies of growth on their books of business in line with the responsibilities listed above.
• Engage with customers as required, understanding their changing needs, and proposing effective solutions employing our range of cutting-edge products and services. .
• Manage and maintain customer interactions as specific within the CRM
• Coordinate and follow up with internal stakeholders and prospects regularly using the company sales software and control systems, ensuring sales data is up to date each week.

Proven experience of providing high customer service ideally in a top-quality telesales or a consultative B2B sales environment.
• You do need to be willing and able to work out of our London Bridge office 3-4 days/week.

Good communication, both verbal and written, with experience in speaking to all levels of large-scale organisations up to Executive level.
• Proven ability to manage a team of people and measure performance, coaching, supporting, and motivating others to reach their KPIs.
• Employing a flexible approach to working, as per the needs of the role.
• Good organisations skills and a proven ability to prioritise project work.
• People focussed, meeting with clients up to the Executive level to assist teams in achieving targets and KPIs.
• Ability to work well independently and as part of the wider Senior Commercial team.

Training provided

Competitive Salary
~25 Days Holiday (+1 day for birthday)
~ Staff social events
~ Performance Bonus
~ Pension contribution
~ Flexible working hours over working week

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