Customer Service Ambassador for Home Furnishings

1 week ago


United Kingdom DFS Full time
About the Role

We are seeking a skilled and enthusiastic Customer Service Ambassador to join our team at DFS, the leading sofa retail specialist in the UK.

Key Responsibilities

You will be the face of your store, taking the time to understand your customers' needs and preferences, and providing exceptional customer service to ensure their complete satisfaction.

Your expertise in our range of home furnishings will enable you to make recommendations and provide guidance to customers, helping them find the perfect products for their homes.

Requirements
  • A friendly and approachable personality with excellent communication skills
  • An entrepreneurial attitude with a strong focus on delivering results
  • The ability to work independently as well as part of a team
  • A keen eye for detail and a passion for providing excellent customer service
  • A commitment to ongoing learning and development to stay up-to-date with industry trends and developments
What We Offer

We offer a competitive salary of £28,000 - £32,000 per annum, depending on experience, plus a range of benefits including:

  • Retail Bonus Scheme
  • 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell)
  • Holiday allowance
  • Enhanced maternity, paternity and adoption leave
  • Access to a range of high street & online discounts
  • Discounted Gym and Cinema memberships
  • Progression and Development opportunities
  • Group Pension Scheme
  • Group Sharesave Scheme
  • Life Assurance & Company Sick Pay
About Us

At DFS, we pride ourselves on being a people-led business, driven by our passion for delivering exceptional customer experiences. We believe that everyone deserves a great place to call home, and we're committed to helping our customers achieve this through our range of high-quality home furnishings.



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