Performance Management Officer

2 weeks ago


Southwark Greater London, United Kingdom Teqniq Limited Full time

Teqniq is searching for a *Representations Officer *to work in the public sector.
36 hours per week.
3 months contract.
08:45-17:00
*Job Description:*
As a member of the Parking appeals and representations team, they deliver a timely and effective service for the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to the weight up the evidence in each case, whether is a Penalty Charge Notice (PCN), parking permit or parking control suspension and make balanced judgements.
Parking and traffic enforcement is crucial to the delivery of three of the councils plans, Climate Change, Air quality and Streets for people.
* To investigate and respond to all parking related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCN issued to motorists. This includes the external Environment and Traffic Adjudicators who sit at London Tribunals and make the final decision on any parking or traffic penalty in an adjudication hearing which evidence is presented by the officers to trained solicitors or barristers who are the adjudicators.
* To ensure other parking enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council's communication procedures to deliver a high standard of customer services to the residents and visitors of Southwark.
* To attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required preparing and determining a plan for any complex cases highlighted in accordance with the legislation.
* To ensure that all incoming parking permit applications and parking control suspension applications are dealt with (including requests for further information) in line with the set time limits given by the appeals and representations managers.
* To answer phone calls in the specialist parking customer service centre, dealing with incoming emails, parking permits, parking control suspensions and Paybyphone services, resolving residents and visitors requests and issues in a timely and clear manner.
* To accelerate and identify any themes and trends arising from representations, complaints and concerns to their line manager reporting and sharing case issues.
* To manage and prioritise their own workload in response to changing demands from management.
* To ensure that daily quality and quantity performance standards are met or exceeded and that correspondence conforms to the relevant quality, policy and legislative standards.
* To ensure that enforcement practices and required enforcement infrastructure complies with agreed procedures and standards and to take responsibility for reporting non-compliance issues to the appropriate teams.
* To authorise the cancellation of and initiate refunds as a result of PCNs being cancelled, permit or suspensions ending before their expiry when required in accordance with the parking services policies.
* To assist in the mentoring of new staff providing guidance and training on local parking policies, procedures and legislation. Providing advice and guidance on complex parking and traffic cases liaising with other internal or external bodies to resolve queries.
* To carry out other duties and tasks which may from time to time be required to meet the needs of the service and to deputise for the Appeals and Representations Manager in their absence.
TEQ-0524-RQ1270579
IND2
*Disclaimer*: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq of any hirer who I do not want my details to be passed onto.
Job Types: Full-time, Temporary contract
Pay: £19.11 per hour
Work Location: In person %69332808% %%{{category}}%%



  • Southwark, United Kingdom Reed Talent Solutions Full time

    An exciting new permanent opportunity has arisen at the London Fire Brigade to join the Transformation department as a Senior Continuous Performance Officer. The postholder will be responsible for supporting the development and embedding of a strategy forcontinuous improvement across the Brigade. They will work with the Performance Analyst to identify areas...


  • City of London, Greater London, United Kingdom BMS Performance Full time

    High-growth fintech disruptor who are looking to grow their DG function. ~ Series B funding is complete and they are now looking to continue growing. ~ Joining the centralised marketing function as Demand Generation Manager. ~ Reporting to the Head of Marketing ~ Flexible Working Policy This is a brand-new role in the marketing organisation, designed...

  • Office Manager

    3 weeks ago


    London, United Kingdom Nest Performance Full time

    Diary and email management for C-level directors Oversee all daily office functions ensuring the team have a satisfying work environment Managing office budgets and liaising with suppliers Finance, Legal and HR admin support Organizing company events Supporting the Sales team in building and evolving pitch decks using Google Slides Managing and...

  • School Office Manager

    4 weeks ago


    Southwark, United Kingdom Ribbons & Reeves Full time

    School Office Manager | Southwark£40k-£45k + benefits, School Office Manager - Do you have extensive managerial and school administration experience? If so, this School Office Manager role will certainly pique your interest!We are extremely excited to be working with a brilliant partner school in Southwark, who are looking for a School Office Manager to...

  • Performance Officer

    1 week ago


    London, United Kingdom Fox Morris Group Full time

    Are you a **Performance Officer **looking for a new opportunity? **Lambeth Council** **6+Month Ongoing Contract** **Rate - £20.57 per hour - Negotiable dependent upon experience** **Your Role**: 1. To support the Data Analyst Manager to embed a comprehensive and consistent approach to data quality across the YOS. 2. To support projects to improve data...

  • Performance Officer

    1 month ago


    London, United Kingdom Aatom Recruitment Full time

    Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for an Income Maximisation Officer on a 3 months contract with the possibility of further extension. To provide an efficient empty property management and letting service for residential and non-residential units including garages, sheds, allocated parking bays, cycle stores...


  • London, United Kingdom Akton Recruitment Full time

    Representations Officer Southwark Job Role As a member of the Parking appeals and representations team, you will help deliver a timely and effective service for the Parking and Network Management team and the wider council. You will be expected to produce work to a consistently high standard and to use your experience, knowledge and aptitude to the...

  • Performance Manager

    6 days ago


    City of London, Greater London, United Kingdom Inventum Group Full time €90,000 - €100,000

    Job Title: Performance Manager VP/AD Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. Location: London Working type: Hybrid Salary range: £90K-£100K We are partnered with and international Investment Bank who are looking for a Performance Manager to join their Wealth Management Team at...

  • Performance Manager

    6 days ago


    City of London, Greater London, United Kingdom Inventum Group Full time €90,000 - €100,000

    Job Title: Performance Manager VP/AD Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. Location: London Working type: Hybrid Salary range: £90K-£100K We are partnered with and international Investment Bank who are looking for a Performance Manager to join their Wealth Management Team at...


  • London, United Kingdom Mondrian Alpha Full time

    We are partnering with one of the industry-leading Global Macro hedge funds with double-digit AUM and stellar returns at the end of 2022 and 2023. The fund's strategies focus on the major macro asset classes including interest rates, FX, equities, credit, and commodities in developed and emerging markets. Off the back of strong performance, the firm is...


  • London, United Kingdom Mondrian Alpha Full time

    We are partnering with one of the industry-leading Global Macro hedge funds with double-digit AUM and stellar returns at the end of 2022 and 2023. The fund's strategies focus on the major macro asset classes including interest rates, FX, equities, credit, and commodities in developed and emerging markets. Off the back of strong performance, the firm is...

  • School Office Manager

    1 month ago


    Southwark, United Kingdom Engage Education Services Full time

    **Office Manager Required for a Primary School in Southwark** At Engage Education Services, we’ve specialised in recruiting education staff for over a decade. We’re currently looking for an Officer Manager to work Full Time at a fantastic Primary school in Southwark. Our team has built an excellent reputation in the local area, and we’re looking for...

  • School Office Manager

    4 weeks ago


    Southwark, United Kingdom Engage Education Services Full time

    **Office Manager Required for a Primary School in Merton** At Engage Education Services, we’ve specialised in recruiting education staff for over a decade. We’re currently looking for an Officer Manager to work Full Time at a fantastic Primary school in Merton. Our team has built an excellent reputation in the local area, and we’re looking for more...


  • London, United Kingdom Performance Io Full time

    London, United Kingdom | Performance | Full-time, hybrid working or remote | Permanent We are looking for new talent to support us on an exciting competitor intelligence workstream. We hold an exceptional breadth and depth of online performance data encompassing the majority of top pharma and healthcare websites. This year, we want to start harnessing our...


  • London, United Kingdom Kane Recruitment Full time

    Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required. PURPOSE OF THE JOB As a member of the Parking appeals and representations team, they deliver a timely and effective service for the Parking and Network...

  • Admin Officer

    5 days ago


    Southwark, United Kingdom Complete Classroom Services Full time

    Job Title: Administrative Officer Location: Secondary School in Southwark Position Type: Full-time, 8.30am - 4.30pm **Job Description**: We are seeking a dedicated and organized Administrative Officer to join our team at a secondary school in Southwark. The Administrative Officer will be responsible for providing administrative support to the school's...


  • Catford, Greater London, United Kingdom Belmont Recruitment Full time

    I am currently representing Lewisham Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience. We are looking for a Business Rates Officer this role will be: SE6 4RU Hybrid could be remote...


  • London, United Kingdom Transport for London Full time

    **Operations & Performance Officer** **041129** **Organisation** - Customers, Communication and Technology **Job** - Administration **Position Type** - Full Time **Salary**: Circa £30,000 - £33,000 Dependant on Knowledge, Skills and Experience plus excellent benefits **Location**: London or Coventry. Travel to other TfL sites required...

  • Exams Officer

    4 days ago


    Southwark, United Kingdom Complete Classroom Services Full time

    Job Title: Exam Officer Location: Southwark, London Position: Full-time (8am - 4pm) **Salary**: £130 per day Overview: The Exam Officer is responsible for the efficient and effective administration of all examinations within a secondary school in Croydon. This full-time position offers a competitive salary of £130 per day and requires a dedicated...


  • Southwark, United Kingdom AKTON Resourcing Ltd Full time

    Representations Officer Southwark Job Role As a member of the Parking appeals and representations team, you will help deliver a timely and effective service for the Parking and Network Management team and the wider council. You will be expected to produce work to a consistently high standard and to use your experience, knowledge and aptitude to the weight...