Performance Officer

4 weeks ago


London, United Kingdom Aatom Recruitment Full time

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for an Income Maximisation Officer on a 3 months contract with the possibility of further extension.
To provide an efficient empty property management and letting service for residential and non-residential units including garages, sheds, allocated parking bays, cycle stores and converted laundry spaces, to minimise turnaround times and maximise income.
To maintain waiting lists for non-residential units.
To manage and monitor the parking enforcement contractor and the performance of the contractors and handypersons repairing garages, sheds, etc.
To process empty homes through the voids and lettings process including arranging and undertaking viewings with prospective tenants, conducting sign ups and diarising new tenant visits for Neighbourhood Housing Officers
To let non-residential units in line with process. This will include units such as sheds, allocated parking bays and cycle storage
Respond to correspondence, complaints, members’ enquiries, make suggestions for improving service delivery
Update management information systems, waiting lists and databases with, for example, data relating to customer information and audits
To liaise with Tenants & Residents Associations, residents and other agencies to ensure resolution of problems that arise in relation to the parking issues and parking contracts managed by Housing Services


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