Technical Support Assistant

3 weeks ago

United Kingdom Foresolutions Ltd Full time

Our office is in based in Ringwood and we are proud to service a national network of customers. Foresolutions specialise in the areas of Asset Tracking, Business communications and IoT. We have a range of solutions for everyone including those in complex operational environments. Our Vision is to make technology better for businesses and the people using it.

Technical Support Assistant Salary: 25k per annum, Company Bonus Scheme Location: Ringwood, Hampshire Position Type: Full time, permanent About You:

You will be working within the customer services team to provide 1st line technical support to our customers and conduct software testing on a range of platforms. This will include hardware integration testing on a variety of products. On occasion, you will also be required to work with the operations team to help support delivery of the solutions for our customers.

You will be good with IT and Technology, have a methodical approach, attention to detail and be organised. We will need you to be able to work on your own initiative and equally well at supporting the team around you. Your role is integral to the creation of software systems and integration of technical products we provide. Key Responsibilities:
  • 1st Line Technical support for our Asset & Vehicle Tracking, Business Comms & IoT Solutions
  • Action support tickets & tasks on our HubSpot CRM
  • Execute all levels of software testing (System, Integration, and Regression)
  • Hardware integration testing
  • Action development tickets within Azure DevOps
  • Assist with customer training
Requirements - Skills & Experience :

In order to excel in this role, you will be able to demonstrate strong customer focused skills, perform manual software testing and be able to resolve technical customer support requirements. You will treat everyone you deal with as an individual, understanding their needs and making them feel important. We ask that you are a proactive and tenacious self-starter who has the ability to work alone as well as part of a team.

With the technical knowledge of our products and your polite, professional manner, you will make sure that every customer you speak to leaves feeling like they have had a first class experience.

Ideally you will have experience within customer service, handle conversations with confidence and an understanding of software testing. Computer skills are essential as you will be working across a variety of bespoke products, CRM systems and Microsoft Office Suites.

The successful applicant will be required to work from our Ringwood office. What We Have To Offer:
  • Growth & opportunities
  • 25 days’ holiday

    This position will be subject to a satisfactory DBS check.

Get in touch by sending your CV and telling us a bit about yourself.

If you do not hear from us within 28 days, please consider that you have been unsuccessful on this occasion. Foresolutions is an equal opportunities employer. No agencies, please.

Candidate Privacy Notice

As part of any recruitment process, Foresolutions collects and processes personal data relating to job applicants. Foresolutions is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. We invite you to read the full policy before submitting your application.

Email *

Name:

Contact Telephone Number

Covering Note

Upload your CV

Fast Growing

Ambitious, growing business with a hands on approach to developing solutions from the ground up

Ambitious Join our hard working team of talented individuals who strive for excellence across all areas

Ambitious Join our hard working team of talented individuals who strive for excellence across all areas People-centric

Fantastic flexible working arrangements available and company benefits package

#J-18808-Ljbffr

  • Technical/IT Support Assistant

    2 weeks ago

    United Kingdom National Nuclear Laboratory Full time

    Job Description for Technical Support Assistant: Working in Safety, Security & Safeguards gives you the chance to make your mark on some hugely interesting projects. We’re committed to using nuclear science to benefit society for years to come. This means that you can build a long and successful career here whilst playing a meaningful role in delivering...

  • Technical/IT Support Assistant

    3 weeks ago

    United Kingdom Foresolutions Ltd Full time

    Our office is in based in Ringwood and we are proud to service a national network of customers. Foresolutions specialise in the areas of Asset Tracking, Business communications and IoT. Our Vision is to make technology better for businesses and the people using it. Technical Support Assistant Salary: 25k per annum, Company Bonus Scheme Position Type:...

  • Technical Support Assistant

    2 weeks ago

    United Kingdom National Nuclear Laboratory Full time

    Job Description for Technical Support Assistant: This is where your skills play a critical role in keeping everyone safe. Working in Safety, Security & Safeguards gives you the chance to make your mark on some hugely interesting projects. NNL does work that nobody else in the sector is doing, and this means we need experts like you to make it possible,...

  • Trainee Technical Support Assistant

    3 weeks ago

    United Kingdom Multitask Recruitment Solutions Ltd Full time

    Full-time IT Support Assistant (Fixed Term Contract) Full-time Multitask Recruitment Solutions have an exciting Opportunity for an IT Support Assistant based in Haslingden. (18 months Fixed term Possibly Permanent afterwards) Installation, configuration, and maintenance of all IT equipment & systems across different sites Providing technical...

  • Fuel PIE Technical Support Assistant

    2 weeks ago

    United Kingdom National Nuclear Laboratory Full time

    Summary Job Description for Fuel PIE Technical Support Assistant: NNL is where your understanding of reactors fuels the nation. As part of our Fuel Reactor & Reprocessing capability, you’ll play a vital role in developing the UK fuel cycle in line with advances in new technology and new processes. As old reactors reach the end of their lifespan, we need...

  • HVAC Engineer

    4 weeks ago

    United Kingdom ETS Technical Full time

    HVAC Engineer - Technical Support (AIR-CONDITIONING & CHILLERS) - west London, UK (with option of hybrid/homeworking) (MUST HAVE EXPERIENCE USING PRODUCT SELECTION SOFTWARE AND PRODUCT PRICING/SALES TOOLS) A new vacancy for a HVAC Engineer - Technical Support with European division of leading global manufacturer of high-efficiency heating & cooling...

  • HVAC Engineer

    1 week ago

    United Kingdom ETS Technical Full time

    HVAC Engineer - Technical Support (AIR-CONDITIONING & CHILLERS) - west London, UK (with option of hybrid/homeworking) (MUST HAVE EXPERIENCE USING PRODUCT SELECTION SOFTWARE AND PRODUCT PRICING/SALES TOOLS) A new vacancy for a HVAC Engineer - Technical Support with European division of leading global manufacturer of high-efficiency heating & cooling...

  • Technical Assistant

    3 weeks ago

    United Kingdom D R Newitt Recruitment Full time

    Description We seek a highly motivated technical assistant to join the food industry team. As a Technical Assistant, you will play a crucial role in supporting the technical operations and ensuring the smooth functioning of our food production processes. You will work closely with the technical team to provide technical guidance and support, implement...

  • Technical/IT Support Assistant

    4 weeks ago

    United Kingdom Baldwin Boxall Full time

    The successful candidate will work alongside our current technical support team taking telephone calls and providing system operational support and fault diagnosis for field engineers. Tasks include, but not limited to, taking telephone calls, logging call information, setting up test system and supporting the onsite engineering team members. All training...

  • Technical Support Engineer

    1 month ago

    United Kingdom Envirogen Group Full time

    Envirogen Group UK Limited is currently seeking a dedicated and knowledgeable individual to join our team as a Technical Support Engineer . As a global leader in water and wastewater treatment solutions, Envirogen is committed to delivering exceptional customer service and support. As a Technical Support Engineer , you will play a crucial role in...

  • Technical Support Representative

    1 month ago

    United Kingdom Project People Full time

    1st Line Technical Support Agent - On-site in Bracknell Brief Overview of role / project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line Technical Support Agent to add...

  • Technical Support Engineer

    1 week ago

    united kingdom 83zero Full time

    Technical Support Consultant 83zero is partnering with a growing IT Solutions Provider who is looking for a Technical Support Consultant providing 2nd Line Support onsite in HarrowOur client is an independent organisation, who specialise in providing IT solutions across the world.We’re looking for individuals from hands-on technical background, who have...

  • Technical Support Engineer

    7 days ago

    United Kingdom 83zero Full time

    Technical Support Consultant 83zero is partnering with a growing IT Solutions Provider who is looking for a Technical Support Consultant providing 2nd Line Support onsite in Harrow Our client is an independent organisation, who specialise in providing IT solutions across the world. We’re looking for individuals from hands-on technical background, who...

  • Technical Support Engineer

    7 days ago

    United Kingdom 83zero Full time

    Technical Support Consultant 83zero is partnering with a growing IT Solutions Provider who is looking for a Technical Support Consultant providing 2nd Line Support onsite in Harrow Our client is an independent organisation, who specialise in providing IT solutions across the world. We’re looking for individuals from hands-on technical background, who...

  • Technical Support Engineer

    7 days ago

    United Kingdom 83zero Full time

    Technical Support Engineer 83zero is partnering with a growing IT Solutions Provider who is looking for a Technical Support Engineer providing 2nd Line Support onsite in Harrow Our client is an independent organisation, who specialise in providing IT solutions across the world. We’re looking for individuals from hands-on technical background, who have...

  • Technical Support Engineer

    7 days ago

    United Kingdom 83zero Full time

    Technical Support Engineer 83zero is partnering with a growing IT Solutions Provider who is looking for a Technical Support Engineer providing 2nd Line Support onsite in Harrow Our client is an independent organisation, who specialise in providing IT solutions across the world. We’re looking for individuals from hands-on technical background, who have...

  • Technical Support

    2 weeks ago

    United Kingdom Bridge Recruitment Ltd Full time

    Great benefits working with this company including 25 days holidays and 8 bank holidays 5% pension Private healthcare 2 x base salary life insurance On site parking 37 hrs a week Monday to Friday 8.30-4.30 with early finish Friday You will need Previous experience in a hands-on tools-based role Working knowledge of hydraulic and...

  • Technical Support Representative

    2 weeks ago

    United Kingdom Edwards & Pearce Full time

    As the Technical Support Representative you will be able to communicate both verbally and in written format in a clear, concise manner, addressing customer queries on product related issues in the field from comprehensive scenario testing and technical verification of new product. You will be confident in delivering product training on our portfolio of...

  • Technical Support Engineer Engineering

    1 month ago

    United Kingdom Taylor Made Recruitment Full time

    Exciting Opportunity: Join a Cutting-edge Global Company as a Technical Support Engineer Are you a skilled Technical Support Engineer with hands-on experience in Trend & Tridium BMS Systems? Our client, a forward-thinking organization, is at the forefront of designing and delivering state-of-the-art, energy-efficient infrastructure, ensuring the utmost...

  • Technical Support Engineer Engineering

    3 days ago

    United Kingdom Taylor Made Recruitment Full time

    Exciting Opportunity: Join a Cutting-edge Global Company as a Technical Support Engineer Are you a skilled Technical Support Engineer with hands-on experience in Trend & Tridium BMS Systems? Our client, a forward-thinking organization, is at the forefront of designing and delivering state-of-the-art, energy-efficient infrastructure, ensuring the utmost...