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Technical Support Engineer

4 months ago

United Kingdom 83zero Full time

Technical Support Engineer

83zero is partnering with a growing IT Solutions Provider who is looking for a Technical Support Engineer providing 2nd Line Support onsite in Harrow

Our client is an independent organisation, who specialise in providing IT solutions across the world.

We’re looking for individuals from hands-on technical background, who have print management experience as well as strong O365 and Azure exposure.

What's in it for you..

  • Competitive salary (depending on experience).
  • Extensive support and training.
  • Company laptop and mobile phone.
  • 20 days annual leave (increasing yearly to maximum of 30 days after completing 2 years).
  • Access to company contributory pension scheme after successfully passing probation
  • Access to company life policy scheme while you are in employment with ITS after successfully passing probation.
  • Superb promotion and career development prospects.

What you'll be doing...

  • Preparing laptops for new starters.
  • Conducting internal and external training sessions and demonstrations as needed.
  • Performing remote installations.
  • Assisting internal staff with Office 365 and general IT software and hardware issues.
  • Troubleshooting and replicating customer issues in-house using a virtual test environment.
  • Administering and supporting network devices, including switches and firewall appliances.
  • Arranging hardware returns (RMA).
  • Occasionally visiting UK sites for on-site support.
  • Conducting server patching and maintenance.
  • Providing technical support to a large international customer base via helpdesk, telephone, email, and remote assistance, collaborating closely with the support team in Europe.

What you'll need to know...

  • Experience in a hands on 2nd line technical position (such as Tech Support, Service Desk, Helpdesk, Infrastructure support)
  • Experience working with Windows Server, Active Directory and fundamental knowledge of Networking
  • You’re an excellent communicator, who loves to help customer solve their IT problems with market leading solutions
  • You have a desire to learn and develop. Having all the technical knowledge isn’t essential, but an interest in technology and learn new IT software products is key.
  • If you have experience with any Print Management Software such as PaperCut, Equitrac, Ysoft, MyQ etc… that would be beneficial, but not essential
  • If you have any exposure with MacOSX or Linux, that would be beneficial, but not essential
  • Any experience working with Microsoft SQL Server, would be beneficial, but not essential

Ready to Apply?

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