Director, Customer Account Manager

2 weeks ago

London, United Kingdom MOI Global Full time

A fantastic opportunity has arisen for an experienced Account Director to join the MOI team. This exciting role within the Client Services team is a great opportunity for a talented and passionate Account Director to work with some of the world’s leading technology clients. You would lead an account team in providing strategic direction, financial management and day-to-day operations for a specific portfolio of client accounts. This involves lending team oversight in the planning, creation and implementation of campaigns while ensuring quality of work and delivery of services to the highest standard.
Client Relationship Management:
~ Act as the main point of contact for senior-level clients, building and nurturing strong relationships based on trust and effective communication.


~ Regularly meet with clients to discuss campaign performance, present new ideas, and identify opportunities for growth.


~ Account Team Leadership:
~ Manage and mentor a team of account managers, coordinators, and specialists to ensure the successful implementation of marketing strategies and campaigns.


~ Provide clear direction, feedback, and support to account team members, fostering their professional growth and development.


~ Collaborate with and contribute to cross-functional teams, including creative, strategy, and analytics, to deliver integrated marketing solutions.


~ Help to foster a culture of excellence, actively contributing to team development and culture, and showcasing key projects to the agency.


~ Share industry insights and thought leadership with clients and internal teams to drive innovation and creative solutions.


Strategic Planning and Campaign Execution:
~ Oversee multiple client accounts and campaigns simultaneously.


~ Lead the development and execution of comprehensive, integrated marketing campaigns, including digital marketing, advertising, social media, content creation, and events.


~ Maintain and report on project profitability, team utilisation, customer insights and trends.


Take charge of account health & growth; implement and drive strategic growth plans, considering short, medium, and long-term goals and targets.


~ Expand existing client relationships by identifying opportunities for upselling and cross-selling additional services.


~ Identify and pursue new business leads through proactive prospecting, networking, referrals, and outreach.


~ Performance Tracking and Reporting:
~ Monitor and analyze campaign performance, providing regular reports and insights to clients, highlighting key metrics and recommendations for optimization.


~ Identify areas for improvement and proactively propose solutions to enhance campaign performance.


Share industry insights and thought leadership with clients and internal teams to drive innovation and creative solutions.

Bachelor's degree in marketing, business administration, or a related field.

~ Proven experience (5+ years) in account management or similar role within an agency or marketing firm (B2B marketing experience is a definite plus).

~ Excellent client relationship management skills, with a demonstrated ability to build and maintain long-term partnerships.

~ Strong leadership and team management abilities, with experience in mentoring and developing account teams.

~ Proven track record of successfully managing and executing complex marketing campaigns and projects.

~ Proficient in using marketing analytics tools and platforms to track and measure campaign performance.

~ Strong business acumen and understanding of budgeting, financials, and profitability.

~ Flexibility to travel and attend client meetings and industry events as required.

Company pension
~ Flexible blended working policy with 2 days per week in our London office – work the way that best suits you
~23 days paid leave with annual increases after a period of service. 3 days to be taken over Christmas/New Year and a day off on your birthday
~ Cycle to work scheme
~ Refer a friend scheme
~ Access to MOI’s M | University training platform to help you grow
~ Employee rewards and recognition programme
~ MOI is the world’s leading global multi-specialist B2B agency, with offices in London, New York, Seattle, Dubai, Singapore, Munich, and Sydney.
As Best Agency of the Year (B2B Marketing Awards 2022) and Best Company to Work For (Best Companies), we’re committed to redefining the business of creativity as the catalyst for B2B growth. We embrace different and deliver on our vision through our proprietary approach to strategy-informed creative thinking. Our Turning Heads methodology combines the best of strategic consulting, creative thinking, media, technology, and sales expertise. Some of the world's largest tech organisations trust us to turn the heads that count, including Adobe, Ciena, Dropbox, Facebook, AWS, Google Cloud, Oracle, ServiceNow and Proofpoint.
We are committed to creating a workplace that values equality, diversity, and inclusion. At MOI, all qualified applicants will be considered for employment without regard to age, disability, ethnicity, sexual orientation or any other protected basis under appropriate law. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please let us know in your application if you require an accommodation during the interview process.
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