Director, Customer Account Manager

1 month ago

London, United Kingdom Intouch Solutions Full time

Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We are deliberate and self-reflective about the kind of team and culture we are building. The Account Director provides strategic guidance in developing and leading tactical integrated marketing plans to clients. This role serves as an extension of the client brand team and day-to-day relationship lead, addressing concerns while identifying incremental opportunities. Directors are also accountable for counseling clients on effective marketing strategy based on research and best practices to meet brand objectives.
The Account Director owns the book of business and business growth efforts. Internally, the Account Director organizes, grows, and develops the team and externally ensures health in the client relationship in and beyond the assigned brand team.
As a full-service agency our Account Directors have to opportunity to lead/cooperate to a great variety of business areas including:
Global brand launches
Global & Regional brand management
Digital Transformation
Medical Communications and HCP support materials
Film, video and podcast creation
Onsite/Virtual/Hybrid Events & congresses
Digital Therapeutics
The Account Director participates in vision setting for the client business, ensuring the broader team executes it through to delivery of work;
Externally, the Director ensures health in the client relationship in and beyond the assigned brand team;
Account Directors oversee the delivery and financial impact on budget , and brand target goals and objectives with the client;
Learns new product and services features and benefits
Responds to complaints and manage issues to ensure customer success and satisfaction
Strong and applied understanding of strategic planning , brand planning, pharmaceutical product life cycle management, digital development, and processes
Demonstrates accuracy in reviewing PMO/junior team-developed scopes
Demonstrates accountability for financial tracking and management of client budgets and communicating with client teams and senior leadership
Owns and leads monthly budget reconciliation and forecasting efforts
Big picture thinker with an understanding of client business and long-term goals
Educated to a degree level - ideally in communication/marketing, economy, biology/pharmacy and/or other scientific pathway) / MA in business administration, sales, marketing or similar relevant field;
Account Directors have usually gained considerable previous agency experience, typically as an Account Manager and/ or Senior Account Manager.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
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