Customer Account Director

2 weeks ago

London, United Kingdom Kandhu Ltd Full time

An exciting opportunity for a Customer Account Director to lead and grow a Key Account, taking responsibility for it commercially and ensuring delivery of quality work that meets the client's needs and addresses their business problems.

OPPORTUNITY HIGHTLIGHTS

  • Competitive Salary.
  • Benefits including:
    • Individual and Family Private Healthcare option
    • Enhanced Company Pension
    • Life Insurance option
    • 25 days annual leave plus public holidays as standard
    • Remote Working

THE CUSTOMER ACCOUNT DIRECTOR

The Customer Account Director will have line management responsibility for 3 Lead Account Managers and will be responsible for the commercial performance of the client, management of all commercial negotiations for existing or new services and regular review of the cost-of-service delivery. Other key responsibilities will include:

  • Identifying opportunities to drive efficiency and improve the profitability of the service.
  • Quoting, agreeing, and managing service delivery of new projects as agreed with the Client.
  • Build a client partnership mentality, always seeking to consolidate connections between the client's business needs
  • Proactively look to deepen client relationships wherever possible- networking, relationship building - professional relationships
  • Delivery of the service to the Client
  • Manage the day to day running of all aspects of the service to ensure the client needs are met
  • Take reasonable steps to ensure the process is followed by the Client and its suppliers.
  • Weekly update meetings with the Client to discuss the status of service delivery across the business, raising concerns regarding volumes, category issues and any delays

THE IDEAL CANDIDATE

We are looking for an enthusiastic, pro-active, organised candidate who is eager to learn and thrives in a fast-paced environment. You will need the ability to make decisions and prioritise whilst keeping up communications internally as well as with the client, other stakeholders and suppliers. Other key attributes will include:

  • The successful candidate will be a positive and pro-active commercial manager and team leader; able to understand issues and offer innovative solutions at a strategic and operational level, with the ability to drive the success of the process.
  • Ideally the Account Director will have knowledge of the food technical and regulatory processes and ideally experience of working for a supplier to a major retailer.
  • Understanding of the product development processes is an advantage.
  • The Account Director must be experienced in dealing with clients and communicating effectively across all levels of the organisation. They will have excellent diplomacy and negotiation skills.
  • Project Management
  • Product Launch Experience (ideally in food)
  • Experience working directly with the Major Retailers

If this Customer Account Director role is of interest and you would like to investigate this further, apply TODAY If this job is of interest and you would like to investigate further, apply TODAY

"Kandhu Recruitment will consider all applications based on each candidate's suitability to the role or similar roles within the Food Sector and if we feel you are a relevant candidate we will process your application by adding you to our secure recruitment database and then contacting you to progress job opportunities further. We do not contact unsuitable applicants."

Kandhu GDPR & Privacy Policy Statement

Kandhu has fully implemented GDPR & Privacy Policies across its business and a copy of our Privacy Policy can be found by visiting our website. By applying for this role Kandhu will add your details to our database - assuming you have the right level of experience for the roles you apply for, after which we will be in touch.

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