Director, Customer Account Manager

3 weeks ago

London, United Kingdom Airbus Full time

This website is operated, hosted and managed by Tag Worldwide Limited of 1-5 Poland Street, Soho, London, W1F 8PR, United Kingdom.
As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.
• The Account Director oversees the account and as well as other projects for our clients. The Account Director is the senior person on an account and oversees the creative, strategic and operational direction in order to deliver excellence. The Account Director is responsible for gaining a clear understanding of the existing client needs, developing and implementing relationships and strategies to increase the company’s service offerings to the client. Additionally, the Account Director is responsible for the overall financial performance of the account(s) and ensuring the achievement of budgeted profit. The Account Director is responsible for savings delivery and service delivery.
Bachelor's Degree in Marketing or related field. A combination or work experience and education can be substituted.
• 5+ years of experience in Account Management
• 4-7 years sales background or project management background
• Minimum 3 years experience in marketing production service delivery or a sourcing role
• Strong subject matter expertise in Creative Production or Sourcing
• Working knowledge of campaign management and content production across all media channels
• Understanding production and versioning of TVC elements, digital and social exection, print (including direct mail, literature), Press and Out of Home (OOH) 
• Experience with leveraging Project Management, Workflow and Digital Asset Management technology
• Experience with the billing cycle from invoice generation to accounts receivables
• Demonstrate ownership and management of one or more P&Ls 
• Superior customer service skills
• Account Managers- Creative Services, Account Managers- Creative Services, Account Coordinators, Project Managers & Studio employees 
• Account Director, Sr. Director, Creative Operations or Managing Director
Internal: This position works closely with senior management, Studio production teams, Finance, Technology, Contracts Management and Account Management teams
• Oversee one or more account teams 
• Identify opportunities to develop the account 
• Directly responsible for account P&L. Analyze on a line by line where time is being spent on the account.
• *Provide support in crafting responses to RFIs/RFPs and SOW's
• *Build and expand client pricing schedules to align with client support requirements
• *Seek opportunities to expand service offerings
• *Be the senior point of contact for the client. Be the client escalation point at a senior leadership
• *Plan yearly scope of work/budget with the client to discuss client relationship, performance, budget, forecasting and new strategic initiatives.
• *Oversee the management of project/campaign details & coordination from start to completion
• Succession planning- Oversee the growth and management of staff
• Oversee the creation of Management Information (MI) on a regular basis, i.e. weekly, monthly and quarterly, which must include metrics for Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• Provide input, along with manager's support, for Quarterly Business Review (QBR) content
• May manage more than one account
• Office Environment

 
From our humble beginnings as a print shop in London, to our position today as a global leader in Marketing and Communications services. Our business is built on a strong heritage, great relationships and a talented team.
Today we have one purpose, to create value for our clients by working smarter with fewer resources, enhancing efficiencies, improving their customer's experience and strengthening their brand reputation.
Our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success. As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.
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