Director, Customer Account Manager

2 weeks ago


London, United Kingdom WeWork Full time

Account Director, UKI Account Sales
At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.
An Account Director, UKI Account Sales will be responsible for selling into and delivering an unparalleled member experience, whilst being the primary point of contact for sales decision-makers for assigned book of business.
This person will work closely with their Accountsteam to help deepen relationships and drive the strategy for their assigned book of business.
This position will report to the Sales Director, Accounts who oversees an assigned book of business.
As a successful Account Director, UKI Account Sales you will be expected to:
Tailor the Accounts strategy to the needs of your book of business and scale accounts
Motivate and work alongside the Account Executives and Account Managers to optimize member experience
Develop sales strategies to help form meaningful relationships with key business leaders to grow existing accounts
Oversee the sales process, from qualification to close, in coordination with the Asset Sales teams and other cross functional teams
Accurately forecast to meet and exceed sales goals on a monthly cadence
Partner with Account Managers and Account Executives to support member relationships
Partner with Asset Sales to maintain view on the available inventory in select markets and to create selling strategies to generate demand and incentivise closing
Individually cover an assigned book of business (approx 40 accounts)
Drive post-sales activity for members by strong relationship-building, product knowledge, and game-plan to upsell for member expansion
Own the accuracy of Accounts forecasting to report to the Sales Director | Account Sales
Serve as an internal point of contact for any disputes with the Accounts org in EMEA
Establish a culture of communication within Accounts to share best practices
At least5+ years of experience in advanced B2B sales and/or transactions, preferably commercial real estate

Willingness to travel to interface with members
Knowledge of the commercial real estate market in which you will be deployed is a plus
Knowledge of MEDDPICC sales methodology is a plus
A thoughtful communicator who can prioritize and project manage short and long term initiatives
Strong ability to forecast and manage team pipeline using Salesforce or other CRM
Strong stakeholder management with an ability to grow and maintain internal and external relationships with clients & cross functional teams
Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Whether you are part of our Employee Community Groups , or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.
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