Director, Customer Account Manager

1 month ago

London, United Kingdom TBWA\London Full time

We are looking for an Account Director to join our Team ( automotive client ). You will be responsible for managing the end-to-end delivery of projects and for ensuring projects are delivered on time, on specification and to a high-quality standard. You will play a critical leadership role in the team and will maintain senior day-to-day client relationships.
THE ACCOUNT

For our Automotive Client, we do this via a dedicated, integrated, multi-disciplinary team.

The account comprises of the following:

Dealer Marketing team which manages all marketing relationships within the UK sales network
Aftersales team
Used Car team

Across these areas, we deliver all ATL and Retail communications campaigns, and work with the client’s partner agencies in CRM, Digital and Events to deliver integrated solutions. Creatively we work with a combination of primarily created work, adapted work from centrally developed assets and primarily developed amplification activity. We also apply precision marketing principles in order to track and impact customer journeys through creative and media, as well as monitor brand and market health to identify and respond swiftly and meaningfully to business issues and opportunities.


Maintain operational project ownership and drive projects through from start to end
Create and maintain strong relationships with senior level clients and act as a key day-to-day client contact and interface to the agency team, in conjunction with a cluster director
Adaptation of relevant European core assets for UK market
Lead the development of and author all key senior level client presentations
Oversee and monitor the financial aspects of the account and ensure a profitable relationship with the Client
Manage a team to support project delivery working across the agency
Establish and maintain senior level relationships throughout the network and within the client organisation to ensure great work is being done, shared and replicated
Manage and mentor more junior members of the team


Substantial experience working within a creative/media agency or advertising network
Strong project management or account management experience
People management experience
A natural collaborator, proactive in building relationships and forming connections across a network
Great attention to detail and high-quality standards
Some CRM knowledge and understanding of customer journey
An understanding of automotive sales approaches within the UK and/or Dealerships
A competitive salary
Hybrid working
Generous holiday allowance
Life assurance
Private medical insurance (BUPA)
Medicash Health Plan
Subsidised gym membership
Opportunity to grow and develop skillsets
A diverse, collaborative, inclusive and supportive agency culture working with talented people across all departments

  • Director, Customer Account Manager

    1 month ago

    London, United Kingdom Boden Group Full time

    Boden Group are working with a high growth, leading Facilities Management company to source a National Account Director. Reporting to the MD, the Account Director will be responsible for the successful running of a flagship, high profile client account. Experience in leading senior leaders and influencing large service teams stakeholder management,...

  • Director, Customer Account Manager

    2 days ago

    London, United Kingdom Propel Full time

    Account Director Role We are currently representing a hugely successful Martech client who have created, through AI, a platform that analyses cross-channel data sets to predict behaviour and revenue generation. Recognised as number one in their field they are now looking to grow their UK sales team with an Account Director!!! Own a portfolio of existing...

  • Director, Customer Account Manager

    2 days ago

    London, United Kingdom Propel Full time

    Account Director Role We are currently representing a hugely successful Martech client who have created, through AI, a platform that analyses cross-channel data sets to predict behaviour and revenue generation. Recognised as number one in their field they are now looking to grow their UK sales team with an Account Director!!! Own a portfolio of existing...

  • Director, Customer Account Manager

    1 day ago

    London, United Kingdom Propel Full time

    Job Description Account Director Role We are currently representing a hugely successful Martech client who have created, through AI, a platform that analyses cross-channel data sets to predict behaviour and revenue generation. Recognised as number one in their field they are now looking to grow their UK sales team with an Account Director!!! Own a...

  • Director, Customer Account Manager

    1 week ago

    London, United Kingdom Prince Talent & Resourcing | B Corp™ Full time

    Prince Talent & Resourcing are currently recruiting an Account Director on behalf of our client, who are an IT Solutions Provider. This is a hybrid role, selling into a mix of existing Local Government accounts, while complimenting this with your own new business activity. Our Client, have a strong presence in the public sector space and are on a number...

  • Director, Customer Account Manager

    1 week ago

    London, United Kingdom Prince Talent & Resourcing | B Corp™ Full time

    Prince Talent & Resourcing are currently recruiting an Account Director on behalf of our client, who are an IT Solutions Provider. This is a hybrid role, selling into a mix of existing Local Government accounts, while complimenting this with your own new business activity. Our Client, have a strong presence in the public sector space and are on a number...

  • Director, Customer Account Manager

    4 days ago

    London, United Kingdom Prince Talent & Resourcing | B Corp™ Full time

    Job Description Prince Talent & Resourcing are currently recruiting an Account Director on behalf of our client, who are an IT Solutions Provider. This is a hybrid role, selling into a mix of existing Local Government accounts, while complimenting this with your own new business activity. Our Client, have a strong presence in the public sector space and are...

  • Director, Customer Account Manager

    1 month ago

    London, United Kingdom Intouch Solutions Full time

    Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help...

  • Customer Account Director

    1 day ago

    London, United Kingdom Kandhu Recruitment Ltd Full time

    An exciting opportunity for a Customer Account Director to lead and grow a Key Account, taking responsibility for it commercially and ensuring delivery of quality work that meets the client's needs and addresses their business problems.OPPORTUNITY HIGHTLIGHTSCompetitive Salary.Benefits including: Individual and Family Private Healthcare optionEnhanced...

  • Customer Account Director

    2 days ago

    London, United Kingdom Kandhu Recruitment Ltd Full time

    An exciting opportunity for a Customer Account Director to lead and grow a Key Account, taking responsibility for it commercially and ensuring delivery of quality work that meets the client's needs and addresses their business problems. OPPORTUNITY HIGHTLIGHTS Competitive Salary. Benefits including: Individual and Family Private Healthcare...

  • Director, Customer Account Manager

    7 days ago

    London, United Kingdom Pareto Full time

    Account Director: PR-1252827 Location: London based Founded in 2006, our client is a UK based telecommunications company who specialise in providing connectivity, cloud services, and network infrastructure solutions to businesses. Setting themselves apart from other ISP’s, our client has built their own fibre network and owns the process end-to-end,...

  • Director, Customer Account Manager

    2 weeks ago

    London, United Kingdom Pareto Full time

    Account Director: PR-1252827 Location: London based Founded in 2006, our client is a UK based telecommunications company who specialise in providing connectivity, cloud services, and network infrastructure solutions to businesses. Setting themselves apart from other ISP’s, our client has built their own fibre network and owns the process end-to-end,...

  • Director, Customer Account Manager

    2 weeks ago

    London, United Kingdom Pareto Full time

    Account Director: PR-1252827 Location: London based Founded in 2006, our client is a UK based telecommunications company who specialise in providing connectivity, cloud services, and network infrastructure solutions to businesses. Setting themselves apart from other ISP’s, our client has built their own fibre network and owns the process end-to-end,...

  • Director, Customer Account Manager

    1 month ago

    London, United Kingdom CommerceIQ Full time

    We are currently seeking a Global Account Director to join our growing Sales team. As a Global Account Director, you will be responsible for managing and nurturing relationships with key clients on a global scale. This strategic role involves understanding clients' business objectives, ensuring the delivery of high-quality products or services, and...

  • Customer Account Director

    7 hours ago

    London, United Kingdom Kandhu Ltd Full time

    An exciting opportunity for a Customer Account Director to lead and grow a Key Account, taking responsibility for it commercially and ensuring delivery of quality work that meets the client's needs and addresses their business problems. OPPORTUNITY HIGHTLIGHTS Competitive Salary.Benefits including: Individual and Family Private Healthcare optionEnhanced...

  • Customer Account Director

    1 day ago

    London, United Kingdom Kandhu Recruitment Ltd Full time

    An exciting opportunity for a Customer Account Director to lead and grow a Key Account, taking responsibility for it commercially and ensuring delivery of quality work that meets the client's needs and addresses their business problems. OPPORTUNITY HIGHTLIGHTS Competitive Salary. Benefits including: Individual and Family Private Healthcare option ...

  • Director, Customer Account Manager

    1 month ago

    London, United Kingdom The Creative Floor Ltd Full time

    Sudler London, part of WPP Health & Wellness is a healthcare promotional communications agency developing strategic marketing and brand building programmes for a broad array of healthcare brands. In addition to pharmaceutical promotion, the team provides strategic consultancy and communications support in the areas of medical devices and equipment,...

  • Director, Customer Account Manager

    4 days ago

    City of London, Greater London, United Kingdom Pareto Full time

    Account Director: PR-1252827 Founded in 2006, our client is a UK based telecommunications company who specialise in providing connectivity, cloud services, and network infrastructure solutions to businesses. Setting themselves apart from other ISP’s, our client has built their own fibre network and owns the process end-to-end, giving them full control and...

  • Director, Customer Account Manager

    2 weeks ago

    London, United Kingdom Airbus Full time

    This website is operated, hosted and managed by Tag Worldwide Limited of 1-5 Poland Street, Soho, London, W1F 8PR, United Kingdom. As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate. The Account...

  • Director, Customer Account Manager

    1 month ago

    London, United Kingdom Media IQ Recruitment Ltd Full time

    Corporate Subscriptions Account Director - fashion and architecture sectors BI / SaaS / Research / IT Contract Type Permanent Media IQ-FashArchSub1-33 Do you have 3+ years corporate subscriptions sales experience? Do you have strong account management experience? Like the idea of taking ownership of all of the corporate subscriptions...