FM Helpdesk Administrator

1 month ago


Rochester Kent, United Kingdom Bespoke Recruitment Services Full time

Job Role/Responsibilities

  • General administration including answering calls, dealing with queries & managing multiple email mailboxes.
  • Administration support to the FM Service Desk Team
  • Maintaining the document Trackers, mostly using Excel
  • Good communication skills are required for interaction with the FM helpdesk and the Engineers
  • Scheduling, confirming and managing the programmed works for FM Engineers including setting up and loading jobs onto CRM system
  • Liaising with Clients to ensure works are scheduled and completed.
  • Invoicing of all FM works including call-outs, small works & remedial’s.
  • Managing quotations and sending materials out to suppliers to be quoted.
  • Purchasing any materials required for FM works.
  • Assist with the Toolbox Talks for Engineers.
  • Manage & coordinate boiler sign-offs.
  • Run and manage reports from previous works ensuring all documentation is saved correctly and submitted to clients.
  • Manage and assist with Commercial and domestic servicing arrangements.
  • Completing RAMS & Method Statements where required.
Skills Needed
  • Basic Knowledge of Facilities Management in M&E environment
  • Good Computer knowledge *
  • Excellent Communication *
  • Excellent Teamwork *
  • Excellent Administration


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