FM Helpdesk Administrator
1 month ago
Job Role/Responsibilities
- General administration including answering calls, dealing with queries & managing multiple email mailboxes.
- Administration support to the FM Service Desk Team
- Maintaining the document Trackers, mostly using Excel
- Good communication skills are required for interaction with the FM helpdesk and the Engineers
- Scheduling, confirming and managing the programmed works for FM Engineers including setting up and loading jobs onto CRM system
- Liaising with Clients to ensure works are scheduled and completed.
- Invoicing of all FM works including call-outs, small works & remedial’s.
- Managing quotations and sending materials out to suppliers to be quoted.
- Purchasing any materials required for FM works.
- Assist with the Toolbox Talks for Engineers.
- Manage & coordinate boiler sign-offs.
- Run and manage reports from previous works ensuring all documentation is saved correctly and submitted to clients.
- Manage and assist with Commercial and domestic servicing arrangements.
- Completing RAMS & Method Statements where required.
- Basic Knowledge of Facilities Management in M&E environment
- Good Computer knowledge *
- Excellent Communication *
- Excellent Teamwork *
- Excellent Administration
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