Service Quality Co-ordinator

2 weeks ago


Rochester, United Kingdom Southeastern Railway Full time

Job Introduction
We are currently recruiting for a SQR Co-Ordinator to work from our Maintenance Office in Rochester.

The role is to ensure a safe, efficient and cost effective Station and Depot fault recording and maintenance regime, providing a professional interface for the reporting of all building related faults ensuring that the correct contractors, Network Rail or Maintenance team are mobilised within agreed timescales. The role will also include updating fault related and asset information to the relevant people as requested by the Maintenance Contract Manager.

**Hours**

This role is a Monday-Friday role with hours generally being 08.00 - 16.00 shifts or 09.00 - 17.00 shifts. But with the need for sometimes the hours to differ to accommodate an 18.00 finish. Due to the nature of the role, this is a fully office based position.

Take a look at the video below to see what we achieved in 2023:
Main Responsibilities
**You will have a number of accountabilities and responsibilities in this role, that will include but not be limited to**:

- Attending to the Helpdesk between the hours of 0800 - 1700hrs on a rotational shift (08:00 - 16:00/09:00 - 17:00) or flexible to mirror the maintenance contractor helpdesk hours, but not to exceed beyond 1800hrs.
- Raising and accurately recording all reactive faults reported to the helpdesk onto the facilities management software system and ensuring an allocated response is made to the correct asset owner with regards to lease responsibilities i.e. raising vegetation, graffiti and litter problems with Network Rail where said fault is on Network Rail owned land or property.
- Working with the contractor to ensure there is no cross over with planned preventative maintenance.
- Closing down faults as advised complete by the Maintenance Contractor, Network Rail or in house maintenance team.
- Using management systems provided to check on fault progress upon requests from station staff and/or Managers.
- Monitoring maintenance programmes to ensure current and proposed works are identified accurately and within programme dates.
- Day to day control of helpdesk management software system including:

- Managing and updating asset databases
- Statutory Compliance monitoring
- Raising instructed quoted works onto the Oracle system for approval by the Helpdesk Manager, Senior Contract Manager and Head of Facilities, attaching the relevant supplier quotation documents as well.
- Reviewing the maintenance contractor quotation register against instructed works on Oracle and communicating any irregularities to the Helpdesk Manager.
- Receiving and processing all enquiries relating to the waste management contract including monitoring of waste bin collection compliance.
- Constantly reviewing any contractual rights and obligations in accordance with the terms of the relevant contract. Escalate as necessary.
- Providing data and reports in relation to SQR as requested by the Helpdesk Manager or Senior Contract Manager.
- Assisting with other general duties as requested by other members of the Facilities team.
- The ability to work to tight deadlines and prioritise accordingly.
- Good working knowledge of IT systems to include word, excel and data basis.
- Office and Administration with previous data input experience.
- Knowledge of the National Station Access Conditions.
- Previous experience of working in an environment with a high level of customer contact.
- Previous experience of working in a call centre environment.
- An understanding of the railway environment and any key relationships within it.

About The Company
**About Southeastern**

Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.

Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

- We aim to be the best
- We make the difference together
- We care passionately about our people and our passengers

We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability. Read about some of the great Diversity and Inclusion initiatives our Head of Colleague Experience has been leading on here.

We proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

We have also won the Top Employer award at the Women in Rail Awards 2022

SOUTHEASTERN is owned by SE Trains Ltd, a subsidiary of the Department for Transport’s public sector owning group, ‘DOHL.’ DOHL has responsibility for t


  • Training Co-ordinator

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Rochester, United Kingdom SHIP SAFE TRAINING GROUP LTD. Full time

    Job Description:Responsible for organizing and overseeing the training of Merchant Navy Officer Cadets. To liaise with their sponsoring company and college staff, and the monitoring and supervision of students throughout their training. This will include making college visits and participating in other work activities outside of the SSTG office which will...

  • Training Co-ordinator

    Found in: Talent UK 2A C2 - 2 weeks ago


    Rochester, United Kingdom SHIP SAFE TRAINING GROUP LTD. Full time

    Job Description:Responsible for organizing and overseeing the training of Merchant Navy Officer Cadets. To liaise with their sponsoring company and college staff, and the monitoring and supervision of students throughout their training. This will include making college visits and participating in other work activities outside of the SSTG office which will...

  • Training Co-ordinator

    Found in: Whatjobs ES C2 - 1 week ago


    Rochester, United Kingdom SHIP SAFE TRAINING GROUP LTD. Full time

    Job Description: Responsible for organizing and overseeing the training of Merchant Navy Officer Cadets. To liaise with their sponsoring company and college staff, and the monitoring and supervision of students throughout their training. This will include making college visits and participating in other work activities outside of the SSTG office which will...

  • Training Co-ordinator

    Found in: Appcast UK C2 - 2 weeks ago


    Rochester, United Kingdom SHIP SAFE TRAINING GROUP LTD. Full time

    Job Description:Responsible for organizing and overseeing the training of Merchant Navy Officer Cadets. To liaise with their sponsoring company and college staff, and the monitoring and supervision of students throughout their training. This will include making college visits and participating in other work activities outside of the SSTG office which will...

  • Training Co-ordinator

    Found in: Appcast UK C C2 - 2 weeks ago


    Rochester, United Kingdom SHIP SAFE TRAINING GROUP LTD. Full time

    Job Description:Responsible for organizing and overseeing the training of Merchant Navy Officer Cadets. To liaise with their sponsoring company and college staff, and the monitoring and supervision of students throughout their training. This will include making college visits and participating in other work activities outside of the SSTG office which will...

  • Pensions Co-ordinator

    2 weeks ago


    Rochester, Kent, United Kingdom Arun Estate Agencies Ltd Full time

    Customer Relationship Co ordinator (Mortgages) - Rochester, Medway Medway City Estate Start Date: ASAP 30pm Monday to Thursday. One Saturday per month (with a day off in lieu that week). Benefits: 33 days paid Holiday, Plus an extra day off for your birthday, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme, Paid...


  • Rochester, United Kingdom BAE Systems Full time

    **Senior Repairs Co-ordinator** - 00103571 **Job title**:Senior Repairs Co-ordinator **Location**:Rochester **Salary**: £32,000 to £34,000 per annum - regular overtime available, dependant on team workload **What you’ll be doing**: - Raising of service requests and expedition of sub-contract repairs - Expedition and oversight of jobs / department...

  • Training Co-ordinator

    Found in: Jooble UK C2 - 2 weeks ago


    Rochester, Kent, United Kingdom SHIP SAFE TRAINING GROUP LTD. Full time

    Job Description: Responsible for organizing and overseeing the training of Merchant Navy Officer Cadets. To liaise with their sponsoring company and college staff, and the monitoring and supervision of students throughout their training. This will include making college visits and participating in other work activities outside of the SSTG office which will...

  • Training Co-ordinator

    2 weeks ago


    Rochester, Kent, United Kingdom SHIP SAFE TRAINING GROUP LTD. Full time

    Job Description: Responsible for organizing and overseeing the training of Merchant Navy Officer Cadets. To liaise with their sponsoring company and college staff, and the monitoring and supervision of students throughout their training. This will include making college visits and participating in other work activities outside of the SSTG office which will...

  • Office Project

    5 days ago


    Rochester, United Kingdom Mistek Limited Full time

    **Job description** - **Mistek**_ are looking for a full-time, office Project/Sales Coordinator to join our fast-growing team. We are Fire Suppression specialists that install a smarter and more modern alternative to your average fire sprinkler. This role in a snapshot - Office based working with our CRM to assist customers through our sales process &...

  • Hmyoi Cookham Wood

    5 days ago


    Rochester, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 326750**Salary**: - £30,471- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- HMPPS Band 4**Contract type**: - Permanent**Type of role**: - Other**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...

  • Hmyoi Cookham Wood

    3 days ago


    Rochester, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 340411**Salary**: - £30,471- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- Band 4**Contract type**: - Permanent**Type of role**: - Other**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...


  • Rochester, United Kingdom TN Recruits Full time

    Are you an enthusiastic Customer Service Executive looking for the next step in your career? Would you like to work for a leading company in the hospitality and food industry, offering a fast-paced environment, friendly team and fantastic development and career progression opportunities? If you are highly motivated, with a passion for delivering exceptional...

  • Administrator

    1 day ago


    Rochester, United Kingdom First Call Contract Services Ltd Full time

    First Call Contract Services are currently looking to recruit a Warehouse Administrator for our client busy operations based in Hoo Kent, ME3. **Shifts**: Monday to Friday 6AM - 2PM or Monday to Friday 2PM - 10PM **Pay rate**: **AM**: £12.20 per hour, OT £16.23, increasing after 12 weeks probation depending on experience + Excellent Company...

  • Administrator

    Found in: Talent UK C2 - 2 weeks ago


    Rochester, United Kingdom First Call Contract Services Full time

    First Call Contract Services are currentlylooking to recruit a Warehouse Administrator for our client busyoperations based in Hoo Kent, ME3.Ideallycandidates will have worked in a warehouse or transport environmenthowever any administration experience will be considered. This roleis a temporary to permanent basis, long term opportunity. Immediateinterviews &...

  • Fire alarm engineer

    Found in: Talent UK C2 - 2 weeks ago


    Rochester, United Kingdom IC Service & Maintenance Full time

    Qualifications & Skills:Previous experience working as a Fire Alarm Engineer within the industry and knowledge of different types of fire alarm systemsGood working knowledge of a wide range of control panelsGood working knowledge of BS5839 (Fire Alarm Regulations) and British Standards BS5266Completed some or all FIA training units 1-5Knowledge of security...

  • Security Engineer

    Found in: Talent UK C2 - 2 weeks ago


    Rochester, United Kingdom IC Service & Maintenance Full time

    Qualifications & Skills:At least 3 years previous experience working as a Security Engineer within the industry and extensive knowledge of different types of systemsGood working knowledge of a wide range of control panels Security EngineerKey Accountabilities:Servicing of maintenance contracts in accordance with company operating proceduresAct as technical...

  • Administrator Nights

    Found in: Talent UK C2 - 2 weeks ago


    Rochester, United Kingdom First Call Contract Services Full time

    First Call ContractServices are currently looking to recruit a Warehouse Administratorfor our client busy operations based in Hoo Kent,ME3.Ideally candidates will have worked in awarehouse or transport environment however any administrationexperience will be considered. This role is a temporary topermanent basis, long term opportunity. Immediate interviews&...

  • Bid Coordinator

    4 days ago


    Rochester, United Kingdom Sicame UK Ltd Full time

    **Job Title**: Bid Coordinator **Department**: Commercial/ Sales **Sicame UK Ltd** We are a manufacturing organisation that designs and manufactures a wide range of electrical distribution equipment that is used throughout the electrical distribution and supply industry. Our products are used across the globe by a number of electricity supply utilities,...

  • Technology Transfer Scientist

    Found in: Talent UK C2 - 2 weeks ago


    Rochester, United Kingdom Abacus Service Corporation Full time

    Skills No record(s) found. Education/Persona Degree Type Major/Certification Required Preferred Bachelor's Degree Biomedical Laboratory Science Job Description & Requirements Job Type: Recruited Resource - General Temp Number of Positions: System Location: OCD - Created Date: // Job Title: Technology Transfer Scientist CWR Type: W- Reason: New Position ...