Customer Service Executive Rochester

2 weeks ago

Rochester, United Kingdom TN Recruits Full time

Are you an enthusiastic Customer Service Executive looking for the next step in your career?
Would you like to work for a leading company in the hospitality and food industry, offering a fast-paced environment, friendly team and fantastic development and career progression opportunities?
If you are highly motivated, with a passion for delivering exceptional customer service beyond the expected then we want to hear from YOU
- At least 3-5 years experience in customer service, or order management role. Food service, or hospitality industry experience would be desirable, however not essential to the role.
- Strong phone presence and excellent communication skills with the ability to make multiple outbound calls (40+) per day.
- Functional knowledge of Microsoft Office 365
- Experience working with Zoho CRM, or similar CRM platform.
- Ability to multitask and priortise time efficiently and effectively.
- Capable of working in a small, fast growing team.
- Results orientated and able to develop creative solutions
The Customer Service Executive role will cover (but not be limited to):

- Build and maintain strong relationships with our customers, proactively developing a positive customer experience that ensures satisfaction and customer retention.
- Record all customer contact activity and maintain accurate customer profiles in the Company CRM (Zoho) and SharePoint.
- Review customers product consumption levels and order history to ensure they maintain compliance with the requirements of our programs. Working with customers to offer solutions and strategies to meet and exceed these requirements. Offer alternative optionsto customers that are unable to consistently maintain minimum requirements.
- Managing the customer ordering process; taking the orders, booking daily deliveries & collections, creating, and sending invoices, providing tracking information and coordinating with warehouse for orders to be shipped and delivered on time.
- Providing initial end user product training to F&B teams on site via either phone or video-based calls, troubleshooting & maintenance support for the end-user operator. Accurately record a maintenance case file in the CRM until successful resolution.
- Co-ordinate the dispatch and tracking of all equipment placements and returns until complete.
- Assist, when necessary, the monitoring of A/R by proactively following up overdue invoices.
Salary & package: £24,000 + performance based bonus scheme - 20 days holiday + bank holidays
Location: Rochester, Kent
Please contact Tim to find out more TODAY

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