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Head of Repairs Quality
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Head of Repairs Quality
4 months ago
Head of Repairs Quality Location: Birmingham, Bath Row, B15 1LZ Salary: £79,228 per annum Hours: 35 hours per week Contract Type: Full Time, Permanent The Role Our tenants have made it clear what they expect from a high-quality responsive repairs service: timely repairs, done right the first time, and delivered with professionalism and a personal touch. To meet these expectations, we are seeking a strategic and driven leader to join us as our new Head of Repairs Quality, a pivotal role within our Repairs and Maintenance function. This is a unique opportunity for a visionary leader with an unwavering focus on delivering exceptional repair services, that ensure our properties remain places our tenants are proud to call home. As the Head of Repairs Quality, you will oversee the delivery of specialised quality and assurance programs, including pre and post-work inspections and management of high-risk cases. Your leadership will enable the effective management, diagnosis, execution, and detailed reporting of all repairs quality across our housing portfolio. With a steadfast commitment to tenant satisfaction, you will collaborate with senior colleagues across our organisation to ensure a first-class responsive repairs service, continually seeking to enhance and refine our operations. Responsibilities will include, but aren't limited to:
- Managing and motivating a team of highly skilled surveyors, ensuring any specifications of work produced are detailed and accurate, and that post inspection assurance plans are effective.
- Setting and monitoring the teams KPIs and ensure work is completed to a high-standard and in a time effective manner, driving a highly sought after, sector leading in-house program in line with Midland Heart’s policies and procedures.
- Ensuring the effective management and detailed quality assurance reporting of all Special Repairs.
- Supporting the Director of Repairs & Maintenance in ensuring an efficient service as well as with the procurement and management of specialist contractors.
- Providing expert survey and inspection advice to both the Property Investment and Repairs and Maintenance teams.