Reservations manager and assistant required

4 weeks ago


London, United Kingdom Accor Hotels Full time

__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time
__vacancyopjusttionswidget.opt-Job Type__ Permanent
__vacancyopjusttionswidget.opt-Brands__ FAIRMONT
__vacancyopjusttionswidget.opt-Job Category__ Digital Products, IT, Data & Analytics
__jobinformationwidget.freetext.LocationText__
__jobinformationwidget.freetext.ExternalReference__
Fairmont Amman is offering a career opportunity for an Assistant Reservations Agent.
Job Description
Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly, and engaging service
Support the Reservations Manager in Leading and managing all aspects of the Reservations department and ensure all service standards are followed
Manage and coordinate all group and individual reservations
Maintain close liaison with the Sales, Conference, and Accounting teams
Produce daily, weekly, monthly and quarterly reports as required
Attend pre-convention meetings and revenue management meetings as required
Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services
Conduct regularly scheduled departmental meeting
Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines
Balance operational, administrative and Colleague needs
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications
Previous leadership experience in a similar role required
Computer literate in Microsoft Window applications required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Strong communication skills in English language
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless
Discover a world where life pulses with passion
Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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