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Reservations Agent
4 months ago
**Reservations Agent - Clayton Hotel London Wall**
We have a fantastic new vacancy for Reservations Agent in the excellent Clayton Hotel London Wall
We are looking for a talented individual with experience in management within the hospitality industry.
**Why Dalata and the Clayton Hotel London Wall**
Dalata Hotel Group are the most successful and largest hotel group in Ireland, and now have a growing presence in the UK and Continental Europe. We operate the Clayton Hotel & Maldron Hotel brands alongside a number of partner hotels, and our portfolio consists of 51, primarily 4-star hotels situated in city-centre locations.
We are continuing our sustained growth and expansion with the opening of new hotels in the following UK cities, **Shoreditch London, Brighton & Manchester** **Cathedral Quarter.**
Dalata offers plenty of room for career growth, lots of responsibility and autonomy, and a brilliant work culture and so what better time to join our company and become part of our exciting future
**The company provides amazing staff benefits: -**
- Access to Dalata Learning and Development programmes, including Apprenticeships programmes
- Opportunities for career progression and advancement within our hotel and the Dalata Hotel Group
- Competitive employee, friends & family rates for overnight stays in our Dalata Hotels
- 25% discount off Food & Beverage when using our Company Hotels Facilities
- Up to 33 days holiday (Inclusive of Bank Holidays) based on lenght of service
- Access to Life Works, our Employee Assistance Programme with 24/7 health and wellbeing support
- Regular employee appreciation events, including Staff parties through the year and monthly employee rewards programmes
- Complimentary use of the hotel gym
- Free employee meals on duty
**Objective of the Role**
Reporting to the Revenue Manager, the Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations department present a friendly and professional manner at all times. As a Reservations Agent, you will act as the main point of contact for guest’s bookings for bedrooms and car park, dealing with queries and cross selling of our other properties.
**Key Duties and Responsibilities**
- Manage Guests reservations, ensuring that their needs and wants are met to the highest standard.
- Give details of hotel facilities and pricing information.
- Upsell other areas of the hotel or other properties in the group.
- Ensure expectations are set correctly, in advance of the guest’s stay.
**Requirements**:
- 1-2 years experience in a similar role with a Reservations System, Opera would be an advantage.
- Excellent customer care skills.
- Excellent command of the English language both written and oral is essential.
- Ability to cope well under pressure.
- Highly motivated, and a team player.
**About our culture**:
Dalata Hotel Group - Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.
We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.
**_Dalata Hotel Group Plc is an Equal Opportunities Employer._
