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Customer Service Advisor

4 months ago

Taunton Somerset, United Kingdom Allied Healthcare Full time

The successful candidate will provide housing management services to approximately 5,600 tenants.

The role is predominantly supporting colleagues to provide an effective complaints handling service to meet the requirements of the Housing Ombudsman and Social Housing Regulator:

  • Responsible for receiving and administering all housing complaints into the service within set timescales.
  • Interrogating in-house systems, speaking to colleagues and using policies and processes to identify whether the contact received is a service request or complaint.
  • Making reasoned judgements to ensure the complaint or service request is triaged to the correct team.
  • Responding to residents via email or letter to acknowledge, reject or extend their complaint, within the scope of the Housing Ombudsman Complaint Handling Code.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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