Business Resiliency Manager

4 weeks ago

England, United Kingdom JPMorgan Chase & Co. Full time

Become a key member in a global team focused on strengthening operational resilience. 

Global Human Resources (HR) Business Resiliency’s mission is to continuously improve our businesses’ ability to provide outstanding products and services to our customers in the event of any disruption. 

As a Business Resiliency Manager in HR Business Resiliency, you will provide guidance and governance as business stakeholders develop their Business Resiliency Plans and related artifacts in accordance with JPMorgan Chase Firm-Wide Business Resiliency (FBR) Standards. You will partner with process owners to ensure that effective and compliant resiliency plans are documented and tested so HR operations will continue with minimal impact during any disruptive event. Additionally, you will work across multiple levels within the organization to identify, socialize and mitigate resiliency related risks. You will be a culture carriers who inspire trust and development in an inclusive team environment.

In this role you will report to the Head of Global HR Business Resiliency.

Job responsibilities

  • Establish and maintain proficiency in Business Resiliency to ensure consistency in program execution and confident direction to stakeholders. In parallel, build knowledge of the supported HR functions
  • Meet FBR standards of required content and renewals of HR resiliency documents (e.g., Business Resiliency Plans (BRP))
  • Lead and coordinate business participation and completion of resiliency testing as required by HR objectives and FBR standards (e.g., tabletop exercises, physical testing, etc.)
  • Coordination of resiliency activities required by local and regional regulatory authorities (e.g., plan remediation, testing requirements, compliance reporting) 
  • Identify and deliver on opportunities to strengthen resiliency through scrutiny of plans, open communication and by driving solutions with team members and HR function owners
  • Promote the resiliency program by communicating policy or system changes clearly and concisely offering additional support, as needed
  • Advocate for business stakeholders to inform the resiliency program where there are opportunities for improvement
  • Lead department centric projects that align with strengths or areas of interest for an opportunity to develop new skills and achieve important team objectives
  • Maintain an alert posture on local, regional, and global crisis incidents identified and communicated by the Global Security Operations Center; support local and regional stakeholders in coordinating the response to the incidents, assist in communication as needed, and completing after action review reports.

Required qualifications, skills, and capabilities

  • Bachelor degree or equivalent relevant professional experience
  • Relevant experience
  • Financial industry and/or business continuity work experience
  • Detail oriented with superior project management and organization skills
  • Clear and concise verbal and written communication to various levels in the organization
  • Flexibility to work well both as an individual and as part of a team
  • Attested track record of working to deadlines, delivering results, with accountability and responsibility for independent workload
  • Relationship building and networking across firm's functions and geographies to expand influence, knowledge, and collaboration with senior leadership
  • Creates and promotes a culture of continuous process improvement with a risk and controls mindset
  • Ability to handle pressure situations and lead/assist with crisis management when needed
  • Must be available to support the business during disruptive events which span weekends and holidays

Preferred qualifications, skills, and capabilities

  • Business continuity and/or crisis management experience (accreditations are favorable e.g., Certified Business Continuity Professional (CBCP))
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