Senior technical customer support

4 weeks ago

Norwich Norfolk, United Kingdom Technique Recruitment Solutions Limited Full time

Due to continued success they have an opportunity for a Customer Technical Support Representative to join their Technical Services team. This role will involve frequent travel both within the UK and overseas. On average 15-20% travel with visits between 2 days-2 weeks on average with the remainder being remote support based in Norwich and hybrid working from home.
The company has an outstanding reputation within their market and as well as a competitive salary the company offer an excellent benefits package
Continuous improvement and development of product performance at customer sites.
Provision of Technical Support to customers and Agents as required by completing the key duties outlined below.
Undertaking audits of installed equipment and Field Service effectiveness
Improvement of Labelling Best Practices and Equipment Performance Specifications.
Advise agents of equipment and assembly enhancements to promote efficient integration and performance of equipment.
Provide the leading coordination function for specific agent support and liaison as directed by the Senior Technical Service Manager.
Training Sales & Marketing, agents and customers on the features of equipment
Development and provision of Technical Sales support to Marketing functions and Agents Sales Representatives.
Establish and maintain a “Case Study” file advising typical installation layouts for the various product types.
Proven knowledge of working with agents, customers and internal stakeholders of an international organisation and worldwide exposure
Proven knowledge of customer service, preferable in a Fresh produce environment
Excel, Microsoft Word, Outlook intermediate level
Data analysis and presentation
Full UK Driving license with no travel restrictions

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