Technical Support Analyst
3 weeks ago
Company Description
VoiceHost Limited is the UK's leading provider of SIP and Hosted VoIP solutions for businesses. Our fully proprietary platform offers a reliable and affordable alternative to Traditional Communications. Since starting in 2006, we have developed an intuitive and cost-saving VoIP service that allows customers to build their own Hosted PBX with minimal external support. Our range of products and services has expanded through technological advances while maintaining our initial focus on providing functionality without substantial upfront costs. We are committed to enhancing the user experience and continually expanding our product range.
Role Description
This is a full-time hybrid role as a Technical Support Analyst at VoiceHost Limited.
As a Technical Support Analyst, your day-to-day tasks will include providing technical assistance and support to customers, troubleshooting technical issues, ensuring customer satisfaction, and delivering high-quality customer support. This role is based in Norwich but offers flexibility for remote work.
Qualifications
- Technical Support, Troubleshooting, and Analytical Skills
- Customer Support and Customer Satisfaction
- Excellent problem-solving and communication skills
- Experience in a technical support role
- Knowledge of VoIP technology and SIP protocols
- Understanding of networking concepts
- Ability to work independently and collaborate effectively
- Experience with CRM systems is a plus
- Industry certifications such as CompTIA A+, CCNA, MTCNA or equivalent are beneficial
Benefits:
Salary £28k - £38k Depending on experience
Standard Pension
Company Internet for your home
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