IT Training

3 weeks ago

Norwich Norfolk, United Kingdom VoiceHost Limited Full time

Our fully proprietary platform offers a reliable and affordable alternative to Traditional Communications. Since starting in 2006, we have developed an intuitive and cost-saving VoIP service that allows customers to build their own Hosted PBX with minimal external support. Our range of products and services has expanded through technological advances while maintaining our initial focus on providing functionality without substantial upfront costs. We are committed to enhancing the user experience and continually expanding our product range.

This is a full-time hybrid role as a Technical Support Analyst at VoiceHost Limited.

As a Technical Support Analyst, your day-to-day tasks will include providing technical assistance and support to customers, troubleshooting technical issues, ensuring customer satisfaction, and delivering high-quality customer support. This role is based in Norwich but offers flexibility for remote work.

Technical Support, Troubleshooting, and Analytical Skills
Experience in a technical support role
Understanding of networking concepts
Experience with CRM systems is a plus
Industry certifications such as CompTIA A+, CCNA, MTCNA or equivalent are beneficial

Salary £28k - £38k Depending on experience
Standard Pension

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