IT Technical

2 weeks ago

Norwich, United Kingdom rthirteen recruitment Full time

This is a fantastic opportunity to join a highly experienced Technical support team where you will provide exemplary customer service and support to customers, confidently assisting and resolving their technical queries.

**Your duties will include**:

- Taking incoming calls from B2B and B2C customers/clients.
- Resolving Broadband faults, hardware issues and any other issues that arise.
- Configuring phones, routes and other hardware.
- Set up of PBX Configuration and IP Addressing.
- Handling a range of queries, from individual domestic customers to large scale organisations.
- Providing the utmost in customer service, maintaining a positive and accommodating approach.
- Working on a rota basis, covering out of hours support when needed.
- Upholding the company’s ethos and service at all times.
- Working on initiative - progressing and handling further complex queries.

**You will**:

- Display a strong desire to pursue a career within IT.
- Have previous experience within an IT support role (_desirable but not essential_).
- Be a confident communicator with the ability to provide exemplary customer service.
- Have the ability to work in a high pressured environment.
- Be patient and persistent, able to pacify a situation and find the most relevant resolution.
- Able to prioritise and balance workload effectively and efficiently.
- Be highly committed to self development and continuous improvement.

A truly exciting prospect for individuals who demonstrate a passion for all things IT; full training and development opportunities will be presented. Permanent position working Monday to Friday 9am to 5:30pm, starting salary is highly competitive, with progressionopportunities offered as the company grows.

**How to apply**:
**About rthirteen:
**Powered by our principals - we link individuals with opportunities to fulfil their potential and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting whichmakes a difference.

  • Mechanical or Senior Mechanical Engineer

    3 weeks ago

    Norwich, Norfolk, United Kingdom Clear IT Recruitment Limited Full time

    Our client is seeking a Senior Mechanical Engineer to join their Norwich (Norfolk) based office. As a Senior Mechanical Engineer you will be providing Mechanical Engineering support to our client by providing expertise in Mechanical Engineering and deign and project management responsibilities. Ensure that all projects are completed to a high technical...