Sales and Account Support

3 weeks ago

London, United Kingdom Centric Brands Full time

Entry Level
Mid to Senior Level
SALES OPERATIONS SUPPORT - LONDON, UK
Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company’s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.
Our sales professionals have a major impact on our business as they develop and implement the projections, forecasts and long-range planning strategies that will fuel our success today and into the future. A career in sales puts you alongside talented people working cross-functionally throughout our organization. The challenges are exciting, the pace is fast, and you’ll have a chance to build a career of almost limitless possibilities.
Specific Responsibilities Would Include
Reporting to the Sales Director- Activewear, you will be responsible for the achievement of the Corporate Customer Service vision. You will be pivotal to customer partnerships, understanding customer needs and gaining their respect, and trust and assist in their growing business, ultimately contributing to increased revenue for Centric Brands. You will provide Best in Class customer service to all key stake holders both internal and external through active listening, resolving customer concerns in a timely manner, creative problem solving and building rapport and relationships.
ROLES & RESPONSIBILITIES:
To oversee and administer the account creation process, ensuring all customer details are captured in SAP, delivered in a timely and efficient manner, working collaboratively with other functions of the business, TSG-Customer Master, Finance, and Operations.
To service retail customers by answering questions, dealing with inquiries, taking orders, handling shipping and stock availability, entering and editing orders in order to meet customer needs.
To support the sales force by taking orders and resolving customer inquiries or questions in an expedient manner.
To handle outside calls by routing to appropriate areas or taking messages to ensure necessary responsiveness.
To use sound judgment when making decisions, by utilizing the brand/divisional sign-off matrix.
To resolve and interpret periodical reports, such as Open Orders, Past Cancel and Orders Held reports.
To interact regularly with Operations, Planning, and the Distribution Centre to resolve shipping, track shortages, and delays to supply, communicating to the customer where required in order to handle and escalate questions or problems.
Maintain a clean orderbook.
To develop and maintain a professional relationship with assigned accounts.
Work with other departments to ensure consistent customer service levels across the company.
Performing other duties as required/assigned by manager
Our Best Fit Candidate Would Have
PC Literate and strong Excel skills with the ability to interpret vast amounts of data and reports.
Strong analytical skills with a flair for problem-solving
Understanding of logistics and DC activity
Ability to balance responsibilities in a dynamic and fast-paced environment.
Experience of working with Global Accounts, Multinational distributors and retailers preferred.
You will understand and manage our Digital accounts in several markets in the EMEA region and ensure timely orderbook conversion.
Experience within the consumer goods industry desirable
Ability to interrogate and source information from SAP.
Produce regular data analysis on order books and supply chain performance using internal and external data sources.
Experience in administrative duties to raise cancellations, credits, debits, invoicing, and orders.
Stock management and orderbook management skills
Be part of our growing community by getting involved with groups, teams and initiatives like Be Green, Be Giving, and Be Celebrated.
Centric Brands is an Equal Opportunity Employer
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