Customer Experience Representative

3 weeks ago

Solihull West Midlands, United Kingdom Legal & General Full time €23,000

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending, and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centred ambitions. 

Job Description

Are you passionate about customer service and helping others? This role is a blend of inbound and outbound telephony and administration support. If you love customer service, have good attention to detail, and enjoy variety, this is the role for you

We’re recruiting for a new team of Customer Experience Representative to join our Retirement Retail business with a starting salary of £23,000.

This is a hybrid role where you’ll work 35 hours a week; 3 days from home and 2 days in our Solihull office and, work Monday to Friday 9am to 5pm.

Internally, this role maybe called something different, depending on which team you join. We’ll work with you on which department compliments your personality and strengths best.

Our Customer Service teams are made up of professionals from different backgrounds including care, teaching, call centre, retail, and hospitality.

What you'll be doing:

  • You’ll be working in our retirement retail team which looks after 900,000 customers providing retirement income solutions to help them enjoy a more colourful retirement. We offer annuities and fixed term plans which provide the security of a guaranteed income
  • Providing customer service to our existing customers or their representatives; or providing New Business solutions that meet a customer’s retirement income needs
  • Taking every opportunity to deliver an outstanding customer experience, while ensuring the outcome is correct for the customer and aligned to Legal and General Customer Services quality standards, regulatory requirements, and treating customers fairly policies
  • Obtaining relevant customer information through appropriate communication channels e.g. telephone, email, messaging, correspondence, on-line and IT systems
  • When required, providing support for projects (system, process, regulatory) and delivering business implementation activities such as changes to process and call frameworks
  • Accurately recording information on IT systems
  • For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General

Qualifications

Who we're looking for:

  • Proven ability to prioritise and manage queries whilst giving due consideration to team performance and activities
  • Good commercial awareness
  • Excellent written and verbal communication skills
  • A high degree of energy, drive and enthusiasm
  • Evidence of continuous professional development
  • Experience of building effective relationships in complex environments
  • Good interpersonal skills with the ability to successfully engage and influence a broad range of individuals
  • IT skills

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
  • Generous pension contribution
  • Life assurance
  • Private medical insurance (permanent employees only)
  • At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
  • Competitive family leave
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
  • There are the many discounts we offer – both for our own products and at a range of high street stores and online
  • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.

  • Customer Experience Representative

    4 weeks ago

    Solihull, United Kingdom Legal & General Resources Limited Full time

    Company DescriptionLife can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection, retirement...

  • Customer Experience Representative

    4 weeks ago

    Solihull, United Kingdom Legal & General Full time

    Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income,...

  • Customer Experience Representative

    3 weeks ago

    Solihull, United Kingdom Legal & General Full time

    Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income,...

  • Customer Experience Representative

    3 weeks ago

    Solihull, United Kingdom Legal & General Full time

    Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income,...

  • Customer Experience Representative

    3 weeks ago

    Solihull, United Kingdom Legal & General Full time

    Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income,...

  • Customer Experience Representative

    3 weeks ago

    Solihull, UK, West Midlands, United Kingdom Legal & General Full time

    Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income,...

  • Customer Representative

    3 months ago

    Solihull, United Kingdom Digby Morgan Full time

    summary - _ solihull, west midlands_ - _ £26,500 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1227040:WM:H - job details Customer Representative: Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class...

  • Customer Service Representative

    4 days ago

    West Midlands, United Kingdom SLS Recruitment Specialising in Further Education Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve...

  • Customer Service Representative

    4 days ago

    West Midlands, United Kingdom SLS Recruitment Specialising in Further Education Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve...

  • Customer Service Representative

    3 weeks ago

    Solihull, West Midlands, United Kingdom Legal & General Full time €23,000

    Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending, and advice, fintech and mortgage businesses...

  • Customer Experience Specialist

    7 days ago

    West Midlands, United Kingdom Wildcare Ltd UK Full time

    About Wildcare Ltd UKWildcare Ltd UK is a leading supplier of products for protected species, serving a diverse customer base including ecologists, developers, and wildlife enthusiasts.Job SummaryWe are seeking a highly motivated Sales and Customer Service Representative to provide exceptional customer service and drive sales growth. The ideal candidate will...

  • Customer Experience Specialist

    5 days ago

    West Midlands, United Kingdom Wildcare Ltd UK Full time

    About Wildcare Ltd UKWildcare Ltd UK is a leading supplier of products for protected species, serving a diverse customer base including ecologists, developers, and wildlife enthusiasts.Job SummaryWe are seeking a highly motivated Sales and Customer Service Representative to provide exceptional customer service and drive sales growth. The ideal candidate will...

  • Customer Service Representative

    3 months ago

    Solihull, United Kingdom Seismic Recruitment Full time

    **Customer Service Representative, Solihull** **Initial 6 month contract, very likely to be extended for the right person!** **Up to £14.75 p/h PAYE (Umbrella rates also available)** Are you seeking an exciting opportunity to showcase your abilities in a dynamic work environment? Are you looking for a role with lots of customer interaction? Then look no...

  • Customer Service Representative

    3 months ago

    Solihull, United Kingdom E (Gas & Electricity) Ltd Full time

    **Customer Service Representative** **Starting Salary £25,000 **with £1,000 increase with each year of service up to £29,000** per annum** **Shift pattern**: **Monday - Thursday - Shifts between the hours of 8.00am - 7.00pm** **Saturday - **9.00am - 5.00pm** E (Gas and Electricity) is an established, Birmingham based domestic energy supplier. We...

  • Customer Service Representative

    3 weeks ago

    Solihull, Solihull, United Kingdom Sainsbury's Full time

    Join Our Team as a Customer Service Representative At Sainsbury's, being part of our team means more than just a job in retail; it’s about fulfilling our promise to our customers to provide the products they desire, whenever and however they need them. As a Customer Service Representative in one of our retail locations, you will engage with customers at...

  • Customer Service Representative

    4 months ago

    Dudley, West Midlands, United Kingdom Thrifty Car & Van Rental Full time

    Are you looking to start a career in the Car and Van Rental Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As Customer Service Representative, you will look after our customers and their rental arrangements face-to-face and over the telephone. This position has opportunities...

  • Customer Service Representative

    6 days ago

    Solihull, United Kingdom Plum Personnel Full time

    About the Role:We are seeking a highly skilled and motivated Customer Service professional to join our team at Plum Personnel. As a Customer Service Representative, you will be the main point of contact for our valued customers, providing exceptional support and service via various communication channels.Key Responsibilities:Provide timely and effective...

  • Customer Service Representative

    5 days ago

    Solihull, United Kingdom Plum Personnel Full time

    About the Role:We are seeking a highly skilled and motivated Customer Service professional to join our team at Plum Personnel. As a Customer Service Representative, you will be the main point of contact for our valued customers, providing exceptional support and service via various communication channels.Key Responsibilities:Provide timely and effective...

  • Customer Experience

    4 weeks ago

    West Midlands, United Kingdom MIDLAND HEART HOUSING Full time

    Customer Experience & Quality ManagerLocation: Birmingham, Bath Row, B15 1LZSalary: £60,606 per annumHours: 35 hours per weekContract: PermanentAs a leading Housing organisation, we take pride in ensuring our tenants receive the highest level of customer service whilst remaining focused on the changing regulatory landscape. Join us now as a Customer...

  • Customer Experience Specialist

    7 days ago

    Solihull, Solihull, United Kingdom Curve Group Holdings Ltd Full time

    About UsCurve Group Holdings Ltd is a leading provider of consumer finance solutions, working with well-known retailers and brands to offer responsible and straightforward financing options to their customers.We pride ourselves on being a Top Employer UK, providing a great place to work in an open and inclusive environment. Our values of being positive,...