Head of Technical Account Management

1 month ago

London, United Kingdom Sonar Full time

At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, France, the UK, Singapore, and Germany. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.
We are seeking a world-class customer-focused leader for our Technical Account Management team. As the Head of Technical Account Management, you will be the visionary and innovative leader behind all planning, building, recruiting, hiring, and interaction with our top customers globally. Design, implement, and iterate on a comprehensive post-sale technical account management strategy tailored to different customer segments, customer personas, and product offerings. This includes defining key milestones, creating success materials, and optimizing processes to help customers realize the value in their purchase of Sonar as quickly as possible. 
Recruit and lead a high-performing team of Technical Account Managers. Architect and design playbooks for standard, repeatable processes, including health checks, business reviews, success planning, and customer training.
Develop and implement strategic plans to enhance customer satisfaction, retention, and account growth.
Drive the adoption and successful implementation of SonarSource products within customer environments.
Establish clear retention goals and processes for account management to ensure alignment with business objectives.
Leverage data to drive initiatives to enhance the post-sale experience, streamline processes, and increase customer satisfaction and retention.
Excellent leadership and people management skills with experience in building and motivating high-performing teams.
Strong understanding of developer tools, software development lifecycle, and technical concepts.
Proven track record of success in leading technical account management teams in a B2B SaaS or developer tools company.
Analytical mindset with the ability to leverage data to drive insights and decision-making.
Bachelor’s degree in Computer Science, Business, or related field; MBA or equivalent experience preferred.
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