Technical Account Manager

1 week ago

London, United Kingdom Technical Concept GmbH Full time

Give our customers a continuous sense of security

Technical Account Managers are responsible for serving as a customer’s technical partner at Mimecast, providing both technical guidance on routine support matters and strategic advice on effective utilization of the Mimecast platform. As this is a paid service offering, customers will have high expectations for the engineer’s technical knowledge, overall engagement, and customer facing skills. The role requires a thorough understanding of the challenges and expectations of corporate IT teams, the ability to clearly communicate technical issues, and the ability to confidently explain Mimecast product, services, and best practices.

What You’ll Do :

Case Handling:

  • Work closely with assigned customer’s IT staff for any issues on the Mimecast platform that require advanced troubleshooting, problem isolation and/or resolution.
  • For technical matters raised directly to the TAM by the customer, ensure support cases are adequately logged in the Mimecast case management system. Ensure cases are resolved as quickly and comprehensively as possible.
  • Regularly review open support cases assigned to other Mimecast Support Engineers to ensure they are being properly handled and escalated. Where appropriate, take ownership of the support case and serve as the customer’s primary point of contact for troubleshooting.
  • Manage customer and internal stakeholder communications for all issues raised to Mimecast Development, working closely with Customer Success and Service Delivery to ensure that required information and updates are shared in a timely basis until the problem is resolved.
  • Consult with other senior technical Mimecast resources, including Technical Operations, Messaging Security, Product Management, and Development to assist with issue resolution.
  • As time allows and as directed by management, assist with other routine customer support matters. This may include email and phone queue cases, escalated and high profile issues, or coverage for other Technical Account Managers.

Proactive Engagement:

  • Understand and document the customer’s technical business needs and environment through regular technical profile reviews coordinated by the Mimecast Customer Success team.
  • Review product releases and platform functionality changes, advising customers on best practice configuration updates.
  • As mutually agreed with the customer, plan for migration or account related activities outside of normal business hours where required.

Account Management:

  • Work with the Customer Success Manager to provide periodic reports on support activity.
  • Attend routine conference calls and customer meetings, as mutually agreed with customer. Depending on Mimecast region and customer profile, some of these meetings may be at the customer’s location.
  • Work closely with the Customer Success Manager to understand the customer’s technical and business needs and advocate internally for feature and or/functional changes to the Mimecast platform.

What You’ll Bring :

  • Experience working with Mimecast SEG or similar security tools is desirable
  • Experience providing high quality technical support to Enterprise customers
  • Knowledge of Microsoft Exchange, Active Directory, and other Corporate IT Messaging and Security systems is preferred but not essential.
  • Excellent written and verbal communication skills, and the ability to communicate highly technical topics to a non-technical audience
  • An emphasis on customer satisfaction and the ability to remain calm under pressure.

What We Bring:

Joining Mimecast as a Technical Account Manager means spearheading client relationships, providing technical guidance, and strategically aligning solutions, shaping our team's success. As you elevate our position in cybersecurity and email management, you'll thrive in a dynamic environment, receive comprehensive support for professional growth, and contribute to an industry-leading company where your impact truly matters.

We are Mimecasters. And we are alive with purpose.

#LI-HO

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

#J-18808-Ljbffr

  • Technical Account Manager

    1 week ago

    London, United Kingdom Technical Concept GmbH Full time

    Give our customers a continuous sense of security Technical Account Managers are responsible for serving as a customer’s technical partner at Mimecast, providing both technical guidance on routine support matters and strategic advice on effective utilization of the Mimecast platform. As this is a paid service offering, customers will have high...

  • Sales and Accounting Consultant Apprentice

    3 weeks ago

    London, United Kingdom Account Agility Full time

    **Overview** Account agility provides Financial Close, expense allocations, financial planning and analysis software and IFRS 17/Solvency 2 solutions from a platform called ORYX. Key Responsibilities: Provide accountancy shaped pre-sales to clients by working closely with sales and project teams to deliver presentations, checklists and scoping workshops. -...

  • Remote Technical Account Manager

    1 week ago

    London, United Kingdom Technical Concept GmbH Full time

    Give our customers a continuous sense of security Technical Account Managers are responsible for serving as a customer’s technical partner at Mimecast, providing both technical guidance on routine support matters and strategic advice on effective utilization of the Mimecast platform. As this is a paid service offering, customers will have high...

  • Technical Accounting Manager

    1 week ago

    London, United Kingdom Investigo Limited Full time

    Technical Accounting Manager | Central London | £70-80k Exciting opportunity for an ACA qualified individual looking for a Technical Accounting Manager role in a leading media organisation with a supportive culture and opportunity for progression. My client is a leading Media based business who is looking to expand their finance function by adding a...

  • Technical Accounting Manager

    2 weeks ago

    London, United Kingdom Investigo Full time €70,000 - €80,000

    Technical Accounting Manager | Central London | £70-80k Exciting opportunity for an ACA qualified individual looking for a Technical Accounting Manager role in a leading media organisation with a supportive culture and opportunity for progression. My client is a leading Media based business who is looking to expand their finance function by adding a...

  • Technical Accounting Manager

    1 week ago

    London, United Kingdom Investigo Full time €70,000 - €80,000

    Technical Accounting Manager | Central London | £70-80k Exciting opportunity for an ACA qualified individual looking for a Technical Accounting Manager role in a leading media organisation with a supportive culture and opportunity for progression. My client is a leading Media based business who is looking to expand their finance function by adding a...

  • Technical Accounting Manager

    1 week ago

    London, United Kingdom Investigo Limited Full time €70,000 - €80,000

    Technical Accounting Manager | Central London | £70-80k Exciting opportunity for an ACA qualified individual looking for a Technical Accounting Manager role in a leading media organisation with a supportive culture and opportunity for progression. My client is a leading Media based business who is looking to expand their finance function by adding a...

  • Technical Accounting Manager

    2 weeks ago

    London, United Kingdom Investigo Limited Full time €70,000 - €80,000

    Technical Accounting Manager | Central London | £70-80k Exciting opportunity for an ACA qualified individual looking for a Technical Accounting Manager role in a leading media organisation with a supportive culture and opportunity for progression. My client is a leading Media based business who is looking to expand their finance function by adding a...

  • Technical Accounting Manager

    1 week ago

    London, United Kingdom Investigo Full time

    Technical Accounting Manager | Central London | £70-80k Exciting opportunity for an ACA qualified individual looking for a Technical Accounting Manager role in a leading media organisation with a supportive culture and opportunity for progression. My client is a leading Media based business who is looking to expand their finance function by adding a...

  • Technical Accounting Manager

    1 week ago

    London, United Kingdom Investigo Full time

    Technical Accounting Manager | Central London | £70-80k Exciting opportunity for an ACA qualified individual looking for a Technical Accounting Manager role in a leading media organisation with a supportive culture and opportunity for progression. My client is a leading Media based business who is looking to expand their finance function by adding a...

  • Technical Accounting Manager

    5 days ago

    London, Greater London, United Kingdom XL CATLIN Full time

    This service is set to disconnect automatically after {0} minutes of inactivity. This service is set to sign out after {0} minutes of inactivity. Job Description - Global Head of Technical Accounting, Reinsurance D Global Head of Technical Accounting, Reinsurance ( Job Number:Global Head of Technical Accounting, Reinsurance London - open to France and...

  • Technical Accounting Manager

    2 months ago

    London, United Kingdom High Finance (UK) Limited TA HFG Full time

    A globally recognised insurer, with a strong presence in the London Market, is looking for a Technical Accounting Manager to join their growing, dynamic team on an initial 18-month contract basis, providing the perfect opportunity for a Technical AccountingManager to develop their experience in accounting standards, particularly UK GAAP, US GAAP, IFRS and...

  • Technical Accounting Manager

    3 weeks ago

    London, United Kingdom BCT Resourcing Full time

    **Interim Technical Accounting Manager** **London** **£90,000 - £110,000 per annum** I am currently supporting a leading Insurance business based in London (hybrid/flexible working available) on their search for an Interim Technical Accounting Manager during a period of transformation. The role will be responsible for: - Support the reporting framework...

  • Technical Accounting Manager

    5 days ago

    London, United Kingdom Cedar Full time

    Technical Accounting & Advisory Manager C£85, % bonus + benefits Renewable Energy sector - PE backed Central London - Hybrid This leading, Private Equity backed, UK based renewable energy business is scaling at a fantastic pace, designing and building renewable exciting energy projects across Europe. To support this exhilarating period of growth and...

  • Technical Account Manager

    2 weeks ago

    London, United Kingdom Cherry Pick People Full time

    Technical Account Manager ? East London & Hybrid Working ?? £45,000 to £50,000 ? Mid-Senior Level ? Who they are? Would you like to join a progressive company that strives to make a difference in environmental sustainability? Do you have experience of BMS within commercial property?You might be a Hard Services Manager, BMS Engineer, Energy Engineer or...

  • Account Technical Manager

    5 days ago

    London, Greater London, United Kingdom Liv-ex Full time

    Technical Account Manager A newly created role within the Account Management team for an enthusiastic, confident Technical Account Manager to drive the adoption of our automation services and API usage across the customer base. Competitive salary dependent on experience. Company performance-related profit share, healthcare insurance & wellbeing benefits. ...

  • Technical Account Manager

    4 weeks ago

    London, United Kingdom Vertus Partners Full time

    Currently seeking a passionate and driven individual to join a global team as a Technical Account Manager.nYou will be working for a leading cutting-edge technology company revolutionising the way businesses engage with their customers within Financial Services.Position Overview:nAs a Technical Account Manager, you will play a pivotal role in ensuring the...

  • Technical Accounting Manager

    5 days ago

    London, Greater London, United Kingdom Cedar Full time

    Technical Accounting & Advisory ManagerC£85, % bonus + benefitsRenewable Energy sector PE backedCentral LondonHybridThis leading, Private Equity backed, UK based renewable energy business is scaling at a fantastic pace, designing and building renewable exciting energy projects across Europe. To support this exhilarating period of growth and investment, the...

  • Technical Account Manager

    3 weeks ago

    London, United Kingdom Cherry Pick People Full time

    Technical Account Manager East London & Hybrid Working £40,000 to £60,000 Mid-Senior Level Who they are? Would you like to join a progressive company that strives to make a difference in environmental sustainability? Do you have experience of BMS within commercial property? You 40,might be a Hard Services Manager, BMS Engineer, Energy Engineer or similar...

  • Technical Account Manager

    5 days ago

    London, Greater London, United Kingdom Involved Solutions Full time

    Position:Technical Account ManagerLocation:Central LondonSalary:£45,000 + BenefitsContract/Permanent: PermanentHybrid Working: Hybrid - 2 days remote and 3 days in officeWorking Hours: 9am-5:30pmThey are looking for an organised individual who has clear written and verbal communication skills. The role will require visits to customer sites depending on the...