Head of Technical Account Management

3 weeks ago

London, United Kingdom SonarSource Full time

Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues and more time innovating. With Sonar, and by employing the company’s Clean as You Code methodology, organizations minimize risk, reduce technical debt, increase productivity, and derive more value from their software in a predictable and sustainable way.
Sonar’s open-source and commercial products – SonarLint, SonarCloud, and SonarQube – support over 30 programming languages, frameworks, and infrastructure technologies. Trusted by more than 500,000 organizations and used by more than 7 million developers globally to clean more than half a trillion lines of code, Sonar is integral to delivering better software.
At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, France, the UK, Singapore, and Germany. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.
We are seeking a world-class customer-focused leader for our Technical Account Management team. As the Head of Technical Account Management, you will be the visionary and innovative leader behind all planning, building, recruiting, hiring, and interaction with our top customers globally. Design, implement, and iterate on a comprehensive post-sale technical account management strategy tailored to different customer segments, customer personas, and product offerings. This includes defining key milestones, creating success materials, and optimizing processes to help customers realize the value in their purchase of Sonar as quickly as possible. 
Recruit and lead a high-performing team of Technical Account Managers. Architect and design playbooks for standard, repeatable processes, including health checks, business reviews, success planning, and customer training.
Develop and implement strategic plans to enhance customer satisfaction, retention, and account growth.
Drive the adoption and successful implementation of SonarSource products within customer environments.
Establish clear retention goals and processes for account management to ensure alignment with business objectives.
Leverage data to drive initiatives to enhance the post-sale experience, streamline processes, and increase customer satisfaction and retention.
Excellent leadership and people management skills with experience in building and motivating high-performing teams.
Strong understanding of developer tools, software development lifecycle, and technical concepts.
Proven track record of success in leading technical account management teams in a B2B SaaS or developer tools company.
Analytical mindset with the ability to leverage data to drive insights and decision-making.
Bachelor’s degree in Computer Science, Business, or related field; MBA or equivalent experience preferred.
We value a safe work culture - founded in respect, kindness, and the right to fail.
• Work-life balance - a healthy work-life balance is very important at Sonar.
• Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
• The company was formed to develop the open-source tool SonarQube, which has since become the go-to standard in code quality management. At Sonar we believe in people, dedication, and innovation. Smarter Together, Excellence, Innovation, and Delivery. They reflect our unique culture and we expect them to help shape and positively strengthen our organization. 
We maintain a zero-tolerance policy toward any form of discrimination. All candidates will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, veteran status, disability, or any other legally protected status.
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