Counter Manager London Heathrow

2 weeks ago

London, United Kingdom HERMES Full time
  • Ensure exceptional Standards of visual merchandising and presentation at the retailer's POS & that merchandising is completed in line with Company Guidelines and standards.
  • Deliver the retail sales targets, and KPIs set out through strong leadership, leading by your own example, motivating your store team to promote Hermès products, implementing local service initiatives and marketing activity to engage customers.
  • Build and maintain strong relationships with your team's, store management and partner retail colleagues to gain support, establish opportunities and achieve targets in line with company expectations.
  • Implement monthly Schedules for the team according to the budget and to the seasonality of the business and working closely with the retail business partners. Recruiting Long term and short-term staff through Partner agencies and retailers
  • Ensure exceptional Standards of visual merchandising and presentation at the retailer's POS & that merchandising is completed in line with Company Guidelines and standards.
  • Deliver the retail sales targets, and KPIs set out through strong leadership, leading by your own example, motivating your store team to promote Hermès products, implementing local service initiatives and marketing activity to engage customers.
  • Build and maintain strong relationships with your team's, store management and partner retail colleagues to gain support, establish opportunities and achieve targets in line with company expectations.
  • Implement monthly Schedules for the team according to the budget and to the seasonality of the business and working closely with the retail business partners. Recruiting Long term and short-term staff through Partner agencies and retailers
Principal Activities:

Ensure exceptional Standards of visual merchandising and presentation at the retailer's POS and in Hermes Stores & that merchandising is completed in line with Company Guidelines and standards.

  • Exceptional personal and team service levels, reflecting the company guidelines and a bespoke approach. Pro-active to feedback, acknowledging team success, addressing challenges, and creating a clear plan of action to improve results.
  • Grooming Guidelines are followed as per the company guidelines.
  • Operational processes, housekeeping and visual merchandising standards to be best in class, reflecting their importance as part of the customer experience. Plan and manage the trade tools, traffic stopping, GWP, Testers to maximise the sell- out performance and client's service. Organising POSM Audits and orders in line with your quotas and budgets. Reporting and feedback on the changes to the sales delegate and RBM
  • Assortment management for business performance (right product in the right locations for the right client / targeting destination). Define the minimum quantities needed per ref per store. Guarantee not to be Out of Stock with regular follow up.
Deliver the retail sales targets, and KPIs set out through strong leadership, leading by your own example, motivating your store team to promote Hermès products, implementing local service initiatives and marketing activity to engage customers.

  • Ensure delivery of retail sales targets and KPIs, coaching and developing the team through individual development plans, and providing consistent informal and formal feedback through daily conversations, team briefs, 1-2-1s, monthly catch ups and annual appraisals. Delivering strong productivity by headcount.
  • Share objectives, evaluate and animate the team and individuals to encourage strong sales performance.
  • Set and share targets with Promoters or animation team. Define incentives where applicable.
  • Consolidate and analyse all sales reports and complete the weekly sales reports & monthly reports and prepare Monthly trade reports and share best practices identified.
  • Prepare, implement, and monitor quarterly business plans in line with retail targets, marketing calendars and launches, including specific targets and activations for key launches.
Build and maintain strong relationships with your team's store management and partner retail colleagues to gain support, establish opportunities and achieve targets in line with company expectations.

  • Establish excellent relationships with the team, Retailer & Boutiques and all agency partners and local logistics team through frequent and qualitative and quantitative interactions.
  • Support the retail team with inventory and stock management.
  • Provide local trainings to retail team, promotional staff, and Boutique staff.
  • Communicate and drive a shared strategy, through marketing and local 360 action plans.
  • Ensure all team members attend regular trainings and their knowledge is updated regally using all the tools provided to them
  • Identify and take any opportunity to improve the organisation of our animations and ensure all Stakeholders have delivered on all animations activities and follow up on all performance need.
  • Manage the weekly schedule across multiple sites with the priorities based around the business needs and defined by the Sales Delegate and RBM.
  • Attend Retailer briefings and meeting's and ensure you analyse all travel retail tools and have a daily knowledge of customer traffic.
Implement monthly Schedules for the team according to the budget and to the seasonality of the business and working closely with the retail business partners.

  • Schedule planning with effective, collaborative management of staff members from partner agencies, utilizing all travel retail tools provided for the best optimization and in line with the budget provide. Taking into consideration seasonality and top destinations, monitoring of instore sales performance. Identify top performers and maintain strong relationships, ensuring a strong talent pool to support key trading periods.
  • Manage the weekly schedule across multiple sites with the priorities based around the business needs and defined by the Sales Delegate and RBM.
Key Competencies/Technical Skills

  • Experience in managing beauty consultants and teams.
  • At least 2 years' experience within a sales and retail environment.
  • Ability to lead by example and develop effective, strong performing teams.
  • Results driven and commercially articulate, delivering strong reports which track KPIs, productivity, trading conditions, demographic of customers, anecdotal feedback, retail activations, customer recruitment and business building initiatives.
  • Ability to be both proactive and reactive as required, with an agile mindset.
  • Proven negotiation and influencing skills to gain support from partner retailers and team in delivering business plans and objectives.
  • Makeup and fragrance training preferred.
  • Strong communication skills - in person, digitally and remotely. Ability to define targets and goals with your team, articulate them and regularly review performance.
  • Strong organizational skills and ability to flex to the changing business and market needs, with a positive and progressive approach.
  • Competent IT skills (Outlook and MS Office)
  • You will need to provide a full 5-year background check including proof of identity to obtain an Airport ID pass allowing you to work in the international departure's lounges in the airside areas.
access_time 2 months ago | place Kingston upon thames

access_time 24 days ago | place Kingston upon thames

access_time 6 days ago | place Kingston upon thames

#J-18808-Ljbffr

  • Heathrow Express Sales and Service Ambassador

    4 weeks ago

    London, United Kingdom Heathrow Full time

    **Location: Heathrow Airport and Paddington, London** **Contract: Permanent** **Pay: £30793 Plus target-based commission** **Hours: Full-time 40 hours. Shift Based (04:30-00:30)** There’s no place like Heathrow. Join the Heathrow Express operation and you’ll help give our customers the best airport transfer service in the world. Our Sales and...

  • Heathrow Jobs Near Me

    1 month ago

    London, United Kingdom Heathrow Full time

    Job Description: Responsible for a number Retail and Service Accounts across all 4 terminals. The primary function of the Senior Account Manager is the relationship management, business planning and negotiation of commercial agreements with brands and suppliers to maximise sales revenue and income contribution, at the same time as meeting the needs of...

  • Retail Consultants | Aesop London Heathrow Airport t3

    1 month ago

    Hounslow, Greater London, United Kingdom AESOP Full time

    Purpose of the role We currently seek dedicated and passionate Retail Consultants for Full Time positions in our new counter opening within Aesop London Heathrow Airport T3 in a prime location within the T3 terminal. The successful applicant will have flexible availability and be expected to work across 5 days, including weekends. In this role, you will be...

  • Heathrow Airport Job Vacancies

    1 month ago

    London, United Kingdom Heathrow Full time

    Job Description: The Security Training Officer delivers necessary training to our Security teams including Security Officers, Security Managers, Security Operations Managers, and other colleagues across Heathrow Airport in accordance with CAA regulation as well as Heathrow business requirements. [ads1] Job Responsibilities: Being flexible in approach and...

  • Assistant Manager London Heathrow

    1 month ago

    London Heathrow Airport, United Kingdom Mandeville Recruitment Group Full time

    EXCITING MANAGEMENT OPPORTUNITY IN LONDON HEATHROW! Are you looking for an exciting opportunity within a fast paced retail environment? Do you want be a part of one of the biggest retailers in the market? What are we looking for? Do you have what it takes? - Experience in recruitment and induction of new individuals - Motivating and recognizing talent -...

  • Border Force Officer

    1 month ago

    London, United Kingdom CRA Group Ltd Full time

    **Increase your Customer Service Advisor experience in varied, exciting work that really matters** As a Heathrow Border Force Officer, you'll be joining a team that makes a difference and changes lives. We don't just check passports and monitor goods - it's much more than that. You'll be disrupting organised crime, keeping communities safe by safeguarding...

  • Security Compliance/ Assurance Lead

    4 weeks ago

    London, United Kingdom Heathrow Full time

    Heathrow is a city within a city, through which millions travel every year. As one of the world’s busiest airports, we never stand still - and neither does our Security team. Keeping our passengers and stakeholders safe whilst providing excellent customer service is a complex job, but it’s a rewarding one. Our Security team brings together compliance,...

  • Motorbike Courier

    4 weeks ago

    London, United Kingdom Heathrow Personnel Full time

    We are recruiting for a courier and logistics leading global companies based local to Heathrow. They are Specialists in delivering, storing, fulfilment and distribution, and event management they are seeking a Motorbike Courier to deliver in and aroundLondon. - Ensure Motorbike is loaded correctly and securely. - Deliveries and Collections of legal paperwork...

  • Utilities Performance Manager London, United Kingdom Posted on 04/26/2024 Be the First to Apply

    2 weeks ago

    London, United Kingdom Heathrow airport Full time

    Are you ready to take on the responsibility for utility performance for the whole of Heathrow — this is a leadership role overseeing the area that fuels the heartbeat of one of the world’s busiest airports. Heathrow is a mini city with an exciting and complex infrastructure. As the custodian of one of the significant budgets at the airport, your role...

  • Utilities Performance Manager

    3 weeks ago

    London, United Kingdom Heathrow Full time

    Are you ready to take on the responsibility for utility performance for the whole of Heathrow — this is a leadership role overseeing the area that fuels the heartbeat of one of the world’s busiest airports. Heathrow is a mini city with an exciting and complex infrastructure. As the custodian of one of the significant budgets at the airport, your role...

  • Minicab Dispatcher

    1 month ago

    London, United Kingdom London Heathrow Cars Full time

    London Heathrow Cars is a friendly taxi / chauffeur company, largest Heathrow service for the past 18 years. Due to constant expansion, we are looking for an experienced Dispatcher to join our growing team. Job Specification: - Taking charge of the operations department during your shift - Managing resource capacity by ensuring the efficient allocation of...

  • Community Investment Co-ordinator

    3 weeks ago

    London, United Kingdom Heathrow Full time

    The Community Investment Co-ordinator will support and deliver the Communities and Sustainability Team’s community investment activities for Heathrow Airport.  This is an exciting opportunity to work collaboratively across various teams at Heathrow and in the local community with local groups, charities, councils, and organisations to support causes...

  • Commercial Manager

    2 weeks ago

    London, United Kingdom Heathrow Full time

    Working in Procurement at Heathrow Working in Procurement at Heathrow offers a unique environment - from baggage systems and terminal buildings to runways and underground train systems, it’s a city that never sleeps. As well as helping to keep our 24/7 operation running smoothly, your work will support our £multi-million capital investment programmes to...

  • Digital Product Owner

    4 weeks ago

    London, United Kingdom Heathrow Full time

    Joining the Marketing & Digital Team at Heathrow isn’t just any job and Heathrow isn’t just any company. You’ll be working in one of our fastest & most exciting areas of growth, driving improvements to the passenger experience for millions of people every month. At Heathrow, there’s never a dull moment, with lots of wider opportunities for you to...

  • Liz Earle

    4 weeks ago

    London, United Kingdom BOOTS Full time

    Corner / Shop-in-shop Manager Greater London access_time 28 minutes ago | how_to_reg Permanent| place London access_time 7 hours ago | how_to_reg Permanent| place London 3310802 access_time 8 hours ago | how_to_reg Permanent| place London 3157518 access_time 8 hours ago | how_to_reg Permanent| place London 3157517 access_time 10 hours...

  • Stakeholder Engagement Support

    1 week ago

    London, United Kingdom Heathrow Full time

    Working as a Stakeholder Engagement Support, you will be a key player in the operational engagement of our Airlines in the delivery, implementation and integration of operational activities and formal governance. You will provide support, guidance and structure to our Operations Teams, supporting and guiding them to engage collaboratively with our Team...

  • Loyalty & Partnerships Assistant

    1 month ago

    London, United Kingdom Heathrow Full time

    Heathrow is a city within a city. And there’s no place like it when it comes to the scale of our ambitions. Y ou’ll be part of a Commercial team that drives our profitability across everything from retail, property and airport transport, through to passenger services and contracts with airlines. At the centre of everything, we have a pioneering agenda...

  • Business Design Lead

    1 month ago

    London, United Kingdom Counter Terrorism Policing Full time

    **Closing Date**:04 March 2024 **Location: London/Hybrid Working** **Contract type** - Full Time **Location** - London/Hybrid Working **Band** - Band B **Salary** - £54,460 - 66,356 **The job role and purpose**: As a business design lead you’ll leverage new technologies, varied datasets, and specialist operational knowledge to undertake detailed...

  • Stakeholder Engagement Coordinator

    1 month ago

    London, United Kingdom Heathrow Full time

    There’s no place like Heathrow when it comes to the scale of our ambitions. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Our Communications, Communities and Carbon function brings together engagement, communications and sustainability...

  • Identity Management Officer

    4 weeks ago

    London, United Kingdom Heathrow Full time

    This role has both shift work and Monday-Friday hours available. **Your role will involve**: - Providing excellent service and support to all customers and partners whilst maintaining exceptional standards. - Undertaking a wide range of ID-related activities including verification, conducting security interviews, and supporting Team Heathrow in ID...