Current jobs related to Customer Service Lead - Gatwick Airport West Sussex - Red Sky Personnel

  • Customer Experience Lead

    4 months ago

    Gatwick Airport, United Kingdom DHL Full time

    BE AN ESSENTIAL PART OF EVERYDAY LIFE Position: Customer Experience Lead Location: Gatwick Consolidation Centre Contract Type: Permanent (Full-Time) Shift Pattern - Monday - Friday, 8am start Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated...

  • Customer Service Leader

    4 months ago

    Gatwick Airport, United Kingdom World Duty Free Full time

    Location: Gatwick Position: Full Time **Salary**: Competitive annual salary plus 12% management bonus Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts - cash back plan) Retail Manager -...

  • Customer Service Representative

    4 months ago

    Gatwick Airport, United Kingdom The Recruitment Source Full time

    Were recruiting for Customer Service representatives. Career progression and flexible shifts available. **Customer Service Benefits** A chance to work for leading brands in the beauty sector. Career progression opportunities from Sales Assistants to Team Leaders, to Store Managers. **Customer Service pay** £21.00 per hour **Customer Service...

  • Customer Service Advisor

    5 months ago

    Gatwick Airport, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Transit Centre in Gatwick. You do not need automotive experience to be successful in this role - we will train that, but...

  • Customer Insights Lead

    4 months ago

    Gatwick Airport, United Kingdom Novo Nordisk Full time

    Customer Insights Lead **Category**:Commercial Marketing**Location**:Gatwick, South East, GB- For over 100 years we have been driving change to defeat diabetes, but we know that what got us here today is not necessarily what will make us successful in the future. We are now transforming our business and taking our expertise into new territories including...

  • Customer Service Assistant

    5 months ago

    Gatwick Airport, United Kingdom GRIDSERVE Full time

    Job Title: GRIDSERVE® **Guru** Based at: Gatwick Electric Forecourt® Position reports to**:General Manager** Role overview: You will assist with onsite day to day activities working in collaboration to deliver exceptional standards, awesome customer experience, and commercial optimisation with a genuine commitment to making people happy - guest and team...

  • Customer Service Representative

    4 months ago

    Gatwick Airport, United Kingdom Saneux EU Limited Full time

    Responsibilities: - Provide exceptional customer service by promptly and effectively responding to customer inquiries and concerns - Analyse customer accounts and financial information to provide accurate and personalized assistance - CRM software to document customer interactions and maintain accurate records - Collaborate with cross-functional teams to...

  • Customer Service Lead

    4 months ago

    Gatwick, United Kingdom Red Sky Personnel Full time

    Red Sky Personnel is seeking an experienced Customer Service Leader to join our clients' team at Gatwick Airport. This role is crucial in inspiring and motivating a team to deliver exceptional customer experiences and achieve sales targets.Key Responsibilities:Inspire and Motivate: Lead by example to foster a positive work environment.Management: Oversee...

  • Customer Service Colleague

    4 months ago

    Gatwick Airport, United Kingdom DHL Full time

    **PLEASE NOTE: The role is based within an Airport. You will be required to under-go Security Vetting Processes ( including a criminal record check) if you are to be successful for this position.** DHL work in partnership with easyJet at Gatwick Airport to provide all ground handling within their Gatwick operation. No two days on our Aviation contract are...

  • Customer Service Assistant

    4 months ago

    Gatwick Airport, United Kingdom World Duty Free Full time

    Location: Gatwick Position: Part Time **Salary**: Competitive Hourly Rate Benefits: Benefits - Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) **Customer Assistant - Customer Service...

  • Customer Service Assistant

    4 months ago

    Gatwick Airport, United Kingdom World Duty Free Full time

    Location: Gatwick Position: Full Time **Salary**: Competitive Hourly Rate Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) **Customer Assistant - Customer Service Advisor** **Location**...

  • Customer Service Assistant

    5 months ago

    Gatwick Airport, United Kingdom NCP Ltd Full time

    4 on 4 off, day and night shifts. At **National Car Parks** we are looking for **Customer Service Assistants / Valets** for our car park at **Gatwick Airport**. If you have experience in a customer service environment and a full valid driving license, we would love to hear from you**:APPLY NOW!** Don’t miss this incredible opportunity to join the UK's...

  • Customer Service Assistant

    5 months ago

    Gatwick Airport, United Kingdom NCP Ltd Full time

    4 on 4 off, day and night shifts. At **National Car Parks** we are looking for **Customer Service Assistants / Valets** for our car park at **Gatwick Airport**. If you have experience in a customer service environment and a full valid driving license, we would love to hear from you**:APPLY NOW!** Don’t miss this incredible opportunity to join the UK's...

  • Customer Operations Lead Agent

    4 months ago

    Gatwick Airport, United Kingdom Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. **Role Purpose** Assist...

  • Customer Service

    4 months ago

    Gatwick Airport, United Kingdom Irlam Associates Full time

    As cargo agent (Customer sevice) you have to handle a variety of cargo, ranging from live animals through to luxury cars, ensuring it is safely and securely prepared ready to travel. You will be required to create and update records of all consignments in the airline computer systems, separate and distribute cargo documents according to airline...

  • Customer Service Assistant

    5 months ago

    Gatwick Airport, United Kingdom Govia Thameslink Railway Full time

    **Are you passionate about delivering outstanding customer service?** **Do you enjoy helping people?** This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day! Key to your role, at all times, is being visible and anticipating the needs...

  • Customer Service Administrator

    4 months ago

    Gatwick Airport, United Kingdom CAE Full time

    **About This Role** Join our Flight Training Organisation as **Customer Service Administrator **at our Commercial Flight Training Centre in Crawley (Gatwick). In this role you will be the point of contact for all cadet training enquiries. **The role we are offering you** In this role you will be the first point of face-to face contact for our cadet...

  • Gatwick Mandarin Customer Service Assistant

    5 months ago

    Gatwick Airport, United Kingdom Teamspirits Full time

    LGW **Duty Free Customer Service Assistant (Mandarin Speakers Only)** Location**: Gatwick Aiport** Job Role**: Customer Service Assistant** Requirements**: - **Be able to work with alcohol and cigarettes**: - **Be fluent in speaking Mandarin alongside English** **Shift Times: Vary** **Rate Of Pay**: **£11.00** **Applicants are offered a PAYE (Pay...

  • Gatwick Portuguese Speaking Customer Service

    5 months ago

    Gatwick Airport, United Kingdom Teamspirits Full time

    LGW **Duty Free Customer Service Assistant (Portuguese Speakers Only)** Location**: Gatwick Airport** Job Role**: Customer Service Assistant** Requirements**: - **Be able to work with alcohol and cigarettes**: - **Be fluent in speaking Portuguese alongside English** **Shift Times: Vary** **Rate Of Pay**: **£11.00 - £12.00** **Applicants are...

  • Customer Service Baggage Tracing Agent

    5 months ago

    Gatwick Airport, United Kingdom Global Baggage Solutions Full time

    **Location**: London Gatwick Airport **Job Type**: Full-time, Permanent Contract - immediate Start Required **Salary**:£13.14 ph **Health plan**: Westfield Health Cash Plan with your entitlement up to £1170 per year and your dependent children entitlement up to £585 per year **Overtime**:Overtime available and paid at 150% = £18.21ph **Hours**:We...

Customer Service Lead

4 months ago

Gatwick Airport West Sussex, United Kingdom Red Sky Personnel Full time

Red Sky Personnel is seeking an experienced Customer Service Leader to join our clients' team at Gatwick Airport. This role is crucial in inspiring and motivating a team to deliver exceptional customer experiences and achieve sales targets.

Key Responsibilities:

  • Inspire and Motivate : Lead by example to foster a positive work environment.
  • Management : Oversee daily operations and ensure smooth functionality.
  • Coaching and Development : Develop team members to reach their full potential.
  • Sales and Profit Targets : Achieve sales and profit targets through effective strategies.
  • Role Model : Embody and promote Dufry brand values.
  • Customer Service : Ensure high standards of service excellence.
  • Engaging Environment : Create a fun and dynamic workplace.
  • Confidence : Exhibit confidence and self-motivation in high-pressure situations.
  • Performance Under Pressure : Meet tight deadlines effectively.

Accountabilities:

  • Drive team performance to deliver exceptional customer experiences.
  • Support recruitment and induction of new team members.
  • Develop effective teams through communication and performance reviews.
  • Collaborate with peers to build a cohesive team.
  • Maximise customer experience through efficient service.
  • Track and communicate sales targets to the team.
  • Lead staff meetings to review performance and improvements.
  • Ensure compliance with company policies.
  • Establish strong relationships with in-store brand partners.
  • Conduct monthly performance reviews with agencies.
  • Monitor and address stock and replenishment issues.
  • Ensure health, safety, risk, and compliance policies are followed.

Shift Patterns:

  • Two-week rotation: Week 1 (Saturday to Tuesday), Week 2 (Wednesday to Friday), 38.5 hours weekly-
  • MUST be available to do shifts between 3am-11pm

Benefits:

  • Free parking, staff, and travel discounts
  • Wellbeing support, Employee Assistance Programme (EAP), and life assurance
  • Pension scheme and health cash plan for dental, optical, medical, and fitness discounts
  • 12% Management Bonus

Qualifications:

  • Proven experience managing a team in a retail customer service and sales environment.
  • Exceptional interpersonal and communication skills.
  • Strong customer focus with the ability to engage and influence.
  • Self-motivated and enthusiastic leader.
  • Excellent organisational and problem-solving skills.
  • Fluent in English; additional languages are desirable.